• Report: #927026

Complaint Review: Payza.com

  • Submitted: Tue, August 14, 2012
  • Updated: Wed, August 22, 2012

  • Reported By: mickg — glasgow Other United Kingdom
Payza.com
london uk/ montreal/ newyork / mumbai/ R.Moldova, New York United States of America

Payza.com payza money transfer was taken from my bank on 29th june 2012 but was never put into my payza acc wont answer my tickets london uk/ montreal/ newyork / mumbai/ R.Moldova, New York

*Consumer Comment: KEEP AWAY FROM payza.com!

*REBUTTAL Owner of company: payza account

*Author of original report: still waiting

*Author of original report: still owed 1500

*UPDATE Employee: Let's get this sorted out

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do not use this company they are the worst company i have ever dealt with , i tranfered 1500 pounds sterling into my payza account on the 29th of june 2012  ,it has now been 6 weeks and counting and still no sign of my money , they do not answer any tickets ,emails,twitter or even the phone i have sent them proof of the transfer twice , my next step is to get my bank to investigate as i seem to be getting nowhere , i will get my money back as i have no intension of letting this drop and will expose this company for what they are ,which is no better than thieves and scammers so dont be scammed or ripedoff and find a company that can be trusted as i can asure you through experience payza will take your money and run.

This report was posted on Ripoff Report on 08/14/2012 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Payzacom/london-uk-montreal-newyork-mumbai-RMoldova-New-York-/Payzacom-payza-money-transfer-was-taken-from-my-bank-on-29th-june-2012-but-was-never-put-927026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

KEEP AWAY FROM payza.com!

AUTHOR: Abba K - (Finland)

KEEP AWAY FROM payza.com!

If you do not want to lose your money and drop to a complete helpless situation, you should not consider these guys as your money manager!

Once your money is in Payza.com account, you have lost it! Read more….

These guys are a group of systematic fraud activities. I was pissed of when it was Alertpay.com and now I gave a try with this Payza.com. They allowed depositing to Payza.com account by bank transfer without any problem and Payza system worked like a charm. I received payments from our customers to Payza account.

The problem started and Payza got disappointed when I tried to take my money, they declined :)

I tried contacting online chat which was not answering to my questions but kept asking, "is there anything else I can help you?". I kept asking question about the same issue without any result. Then the support person closed the chat window on my face :)

I opened a support ticket. It really did take 5 days to contact me back as payza promises :).

As I have mentioned before, that I do not upload funds to my Payza account but my customers pays to my payza account by bank transfer. Payza was asking me "Why do I upload money to payza account and withdraw back to the same bank account quickly"? It took a month I collected payments from customers to payza account before I did request for an withdraw from payza account, but Payza got disappointed. The emails sent to me were from "Payza fraud prevention analyst" :), who was lying that they have checked that I am uploading money to/from the same bank account, even I explained to them the uploads are from my customers and each of them are from different account.

After above arguments, this "Payza fraud prevention analyst" kept me asking to send all the Bank account statements of my customers to them, even I tried to tell them that you cannot ask so and I cannot send Payza.com my customer's Bank Account statements!!

I collect image copies of bank transfer payments from my customers and we hold right to use those copies with our payment processing partners. I offered the copies to "Payza fraud prevention analyst", but he did not want them :), instead he wanted bank statement of my account. Once I sent it to him he just hide away and stopped answering to support emails.

After several support requests this guy answered to me that he does not accept this bank statement, needs more recent one. When he said more recent one, it meant I need to send a statement of current month. The problem was, banks here create a bank statement after the month end, but Payza guy wants it in the middle of the current month.

In above situation I just took a screen print of my bank statement of most recent transactions' first page. After I did send this, this "fraud prevention guy" completely disappeared. I have sent many requests for an update but COMPLETELY NO RESPONSE!!

I could communicate with them in Facebook message but once they came to know that I asked my money back, they blocked me in Facebook too! I have opened a new FB account to get in touch with Payza in FB.

Read more here:
(((link redacted)))

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#2 REBUTTAL Owner of company

payza account

AUTHOR: rranas - (Bangladesh)

 do not use this company they are the worst company i have ever dealt with , i tranfered 1500 pounds sterling into my payza account on the 29th of june 2012 ,it has now been 6 weeks and counting and still no sign of my money , they do not answer any tickets ,emails,twitter or even the phone i have sent them proof of the transfer twice , my next step is to get my bank to investigate as i seem to be getting nowhere , i will get my money back as i have no intension of letting this drop and will expose this company for what they are ,which is no better than thieves and scammers so dont be scammed or ripedoff and find a company that can be trusted as i can asure you through experience payza will take your money and run.
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#3 Author of original report

still waiting

AUTHOR: mickg - (United Kingdom)

ok im still waiting to have this sorted out i sent proof for the third time and i forwarded my ticket number to you but have not heard anything since its time people heard the truth about Payza and how it treats its customers my bank will be looking into this now and i will also be contacting some of the top newspapers my voice will be heard one way or another because people have to know the truth about payza
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#4 Author of original report

still owed 1500

AUTHOR: mickg - (United Kingdom)

ok i want to update everyone on the reply i got from a payza employee ,i was asked to resend proof and then forward the ticket number to him, well surprise surprise this was done on the same day and you guessed it still nothing from payza no reply this company are a complete joke and i urge you all so stay away from them do not give them your money my bank will be investigating this and i will also be contacting all of the top news papers to tell the world what this company has done to me .
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#5 UPDATE Employee

Let's get this sorted out

AUTHOR: Payza_Marco - (Canada)

Hi there, Let me introduce myself, the names Marco and I'm with Payza online community.

 I'm very sorry you are experiencing these issues. Let's move forward and get this sorted out for you.

Have you submitted a proof of deposit? With this we will be able to determine what caused the delay.

Be sure to include the following information:

Your full name as it appears on your bank account:
The name of your bank:
Payzas bank name:
Payzas bank account number:
The amount of the transaction:
The date of the transaction:

Submit your attachment to in a support ticket, be sure to select my money, Inquire about a 'Pending' Bank Transfer.

https://helpdesk.payza.com/index.php?/Tickets/Submit

You can send me your ticket ID number at the email address mentioned bellow so that we can help you get this sorted out.

08002012assistance@payza.com

Sincerely,
Marco




 



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