- Report: #697582
Report - Rebuttal - Arbitrate
Complaint Review: Peace of mind relocation
Peace of mind relocation6308 moorpark Van Nuys, California United States of America
Peace of mind relocation Manipulative, abusive, insulting, misleading, uncaring Van Nuys, California
*Consumer Comment: FMCSA Initiates Proceeding to Suspend Operating Authority
*Consumer Comment: PROOF PEACE OF MIND RELOCATION OWNER IS LYING
*REBUTTAL Owner of company: REMOVE
*Consumer Comment: F RATING WITH THE BBB
*UPDATE Employee: HUNDREDS OF SATISFIED CUSTOMERS
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I requested to make a cash deposit (due to recent credit card theft) for a long distance move, and was refused. I was given a $700 estimate until I filled-out an extensive item inventory online, then was told that the estimate was now $1,175. I requested a morning pick-up and was approved for it, but was informed the night before that the movers would arrive "sometime between noon and 2." After 2 I called and was told, "it might be another hour or two." After 2 more hours I was told that they would not be able to show up at all, but agreed to come the next morning.
The movers arrived the next day (in a rented Budget truck) and examined my belongings that were housed in a storage unit. I was told that the weight and cubic footage exceded what the estimate allowed for. In addition, I was told that all glass would have to be crated, and all furnitur RE-wrapped (not to mention the $100 "elevator fee"), and that it would amount to about DOUBLE the $1,175 estimate. Also, the driver was kind enough to reveal that despite my understanding, once the truck is loaded it is NOT driven directly to my destination, but rather unloaded into a warehouse until some unknown future date.
The company was not apologetic about having stranded me the day before, claimed that I had signed-off on their policies, refused to offer me any kind of discount, and disputed my claim that they added significant "hidden fees" at the last moment. It is clear that they have no regard for their clients, and feel as though they have us "over a barrel;" i.e. we are helpless and stranded, and don't have any other options but to fall for their manipulation and extortion.
I dismissed the movers, as I would rather suffer from a botched move (and several wasted hours, and the inconvenience of finding another company) than continue to be abused and insulted.
This report was posted on Ripoff Report on 02/19/2011 07:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peace-of-mind-relocation/Van-Nuys-California-91403/Peace-of-mind-relocation-Manipulative-abusive-insulting-misleading-uncaring-Van-Nuys-697582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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