- Report: #246067
Report - Rebuttal - Arbitrate
Complaint Review: Peach Direct
Peach Direct11870 Santa Monica Blvd, Suite 106-736 Los Angeles, California U.S.A.
Peach Direct Beware of Rip-Off Shipping, Poor Customer Service Los Angeles California
*Author of original report: Peach Direct finally resolved problem after MONTHS of inquiries.
*Author of original report: Stock Response proves poor customer service! Read below.
*UPDATE Employee: Peach Direct Customer Care
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To put it in context, no other piece of luxury luggage or designer handbag on the whole site ships for more than $49 - not even a $2800 Prada bag. Also, ALL other Tumi products ship for $29.
I twice pointed out this mistake to their phone support (the surly supervisor wouldn't even come to the phone, and denied that this is even an error); once to their online help department. I never heard back from them, and they never fixed the shipping in their database. Charging $219 for shipping on a $219, one-pound, USA-based item is CLEARLY a typo! Who would pay DOUBLE for shipping, even if it's insured? It'd be like paying $17,000 EXTRA for a $17,000 car!
I, luckily, was able to cancel my order, and had the charge expunged...but I wouldn't feel right unless I warned others about the ultimately shady company that is Peach Direct...want to see this Rip-Off for yourself? On their site, check out their item #16479, and hit BUY, you'll see the price doubled, still uncorrected after two months. Still need proof? Read one of the other DOZENS of complaints about them below, and find another place to spend your money!
This report was posted on Ripoff Report on 04/29/2007 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Peach-Direct/Los-Angeles-California-90025/Peach-Direct-Beware-of-Rip-Off-Shipping-Poor-Customer-Service-Los-Angeles-California-246067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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