- Report: #262385
Report - Rebuttal - Arbitrate
Complaint Review: Peachdirect
PeachdirectPeachdirect.com , California U.S.A.
Peachdirect Company refused to accept a return of a new computer that never worked. ripoff Stockton California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I argued with customer service for about 15 minutes before the guy realized he wasn't going to win. He put me on hold and a few minutes later came back on. I pointed out that his company gives a 15 day guarantee. Which I was going to force them to honor. He said they would send out a return shipping label. I ended the call.
I never received the return shipping label in a reasonable amount of time, but I did receive the bill. I called Peachdirect again stating I never received a shipping label. The guy said again it wasn't there problem. I demanded to talk to a supervisor and got on the line with a supervisor. He informed me that all the stuff you order comes from a 3rd party. Peachdirect doesn't handle any inventory. Everything is drop-shipped pretty much.
I would have to contact the 3rd party in order to get the computer returned. I told him I was doing NO such thing and they would send me a shipping label because I wasn't paying to have it returned. I told him to call the 3rd party. He told me they had no outside lines coming from there building. I hung up mad.
So here I am looking at the bill for $640. I call GE Money bank and said, "I want to dispute my bill." They told me I would have to continue paying the bill since I probably had other charges. I told them NO I was not going to pay anything. I told them the entire bill was in dispute. They put a dispute note on my credit report. I knew I had rights under Federal Law. Read the back of the GE Money bill folks.
It took Ge Money 2 weeks to open my dispute letter. I sent a 2 page letter to GE Money outlining everything that had transpired with Peachdirect. I sent back the credit card and told them IT would be a cold day in HELL before I ever bought another thing from Peachdirect.
30 days later I got a letter from GE Money saying they had corrected the problem with Peachdirect and I would be receiving a shipping label. I got a conditional credit added to my bill. I received the shipping label around May 24th 2 1/2 months after the problem started and only after I demanded my rights under Federal Law. I sent the product back to Peachdirect.
Sometime now in July I received another shipping label. I was tempted to load up a box of rocks and send it to them with there own shipping label. BUT 2 wrongs don't make it right.
This report was posted on Ripoff Report on 07/21/2007 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peachdirect/California/Peachdirect-Company-refused-to-accept-a-return-of-a-new-computer-that-never-worked-ripoff-262385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.