• Report: #237221

Complaint Review: Peachdirect

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  • Submitted: Tue, February 27, 2007
  • Updated: Fri, May 25, 2007

  • Reported By:Adelanto California
Peachdirect
11870 Santa Monica Blvd Ste 736 West Los Angeles, California U.S.A.

Peachdirect ripoff fraudulent billing West Los Angeles California

*Consumer Comment: Billing Amended. Nothing but great things from my dealings with Peachdirect

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I ordered a camcorder in Dec 2006 and cancelled it the same day. The order was cancelled, but still pending shipment. A bill was sent to GE Money Bank and forwarded to me. I called them and they said the order was cancelled and they would update the bank before my bill was due on Feb 16, 2007. They still have not updated it my bill was due, collections is calling because I refuse to pay the minumum paymnet. I have called Peachdirect numerous times, they are very rude and disinterested in helping, including the managers. GE Money Bank told me at 2 different times they wuold send a dispute form and have not done so. I have written a letter to the Better Business Bureau. I am now just waiting to see what happens. in the meantime they are reporting to my credit for merchandise that was cancelled the same day ordered.

Kathleen
Adelanto, California
U.S.A.

This report was posted on Ripoff Report on 02/27/2007 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peachdirect/West-Los-Angeles-California-90025/Peachdirect-ripoff-fraudulent-billing-West-Los-Angeles-California-237221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Billing Amended. Nothing but great things from my dealings with Peachdirect

AUTHOR: Regan - (U.S.A.)

I posted a rebutle regarding ripoff accusations with Peachdirect in another report on this website. For this accusation of poor billing practices, I can say this: They have been amended, and customers WILL NEVER receive a bill before they receive their merchandise. This happened because of a problem with too much demand and too little supply around the holiday season. This resulted in lengthy waits of up to a month, in which time the bills from GE Moneybank would show up. With this no longer a problem, customers will not get a bill until after they receive their goods. I ordered a 42" plasma and have already received it (and in way less time than a month), and I still have yet to see a bill. Just look at the date of this complaint; it falls right around the holiday season.
This is what I wrote in regards to the ripoff accusation:
About a week after my wife and I ordered a 42" television from Peachdirect, I decided to check online and make sure that they were not involved in any suspicious dealings or ripoff tactics. Needless to say after finding this forum, I became quite worried. So, I took the advice given at the end of Chester Dodge's comments and e-mailed dkim@peachdirect.com with my concerns. Let me tell you, I was glad that I did. He gave me a phonecall soon after and was extremely helpful and perhaps the friendliest person I have dealt with in quite some time. He explained to me that the 100-plus complaints were a result of too many orders and too little supply during this last holiday season. He also stated that peachdirect is working to cut shipping times down to 3-5 business days rather than weeks, and that in the next 6-8-months customers will see a tracking number on their order status within a day or two of ordering.
He checked and was able to ensure that my television was leaving the warehouse and would arrive shortly. He then provided contact information for the air-freight delivery company (Pilot Air Freight), as well as a tracking number. I was able to track my package and see its exact wherabouts. He then provided me with his personal line at Peachdirect so that I could bypass the 800-number reps and deal directly with him. He was quite friendly and voiced that he would love for me to call him and let him know when the television arrived.
Peachdirect has a B rating on the Better Business Bureau website, which is considered Good, but had it not been for their oversight in supply vs. demand around the holidays, they would have an A rating. And because they have amended all problems, they probably will work their way back up to it.
In summation, I belive them to be a wonderful company, and I will definitely deal with them again. Their merchandise wasn't damaged, was in great condition, and it sure didn't take a month to get here (like some people are insisting it does). I look forward to dealing with them in the future. Sure you may pay some interest, but it's better than footing the entire bill right away.
-Regan
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