• Report: #945849

Complaint Review: Pearl.com/JustAnswer.com

  • Submitted: Mon, September 24, 2012
  • Updated: Sat, October 13, 2012

  • Reported By: Sorah — Montreal Quebec Canada
Pearl.com/JustAnswer.com
california Internet United States of America

Pearl.com/JustAnswer.com FRAUDULENT SERVICES , Internet

*Author of original report: CUSTOMERS PLEASE READ THIS --- DO NOT ALLOW a NON-LICENSED PERSON TO ANSWER YOUR QUESTIONS!!!!

*UPDATE Employee: JA response

*Author of original report: Great EXAMPLE of WHAT are SOME FRAUDULENT EXPERTS

*Author of original report: A person with a BA CANNOT be verified!

*Author of original report: CUSTOMER BEWARE: CHECK OUT AN EXPERTS CREDENTIALS on Just Answer /Pearl

*Author of original report: Verified Experts - Really - Not if they don't have at least a master's degree

*UPDATE Employee: JA response

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It is totally fraudulent on Pearl.com/JustAnswer.com to state that their "Experts " or so they call them, can help you with your problems. I cannot speak for ALL categories representing customers, but in several categories ---  in the relationship, parenting and Agony Aunt categories, they have people answering customer questions who have ABSOLUTELY NO TRAINING and no license in a mental health field. Take for example Jenhelant who answers Relationship and other categories. This is her training --- "Counselor --- I have a degree in psychology and worked with many couples. I am happily married and have been for 10 years." Really, that's training. Do customers know that someone li8ke that is answering their questions. In parenting they have someone who has a child care job answering a parenting question or a car mechanic answering peoples' questions about life issues. Someone has to inform customers asking questions here to check who is going to answer their questions --- not a non-professional. What a sham!!!!



This report was posted on Ripoff Report on 09/24/2012 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/PearlcomJustAnswercom/internet/PearlcomJustAnswercom-FRAUDULENT-SERVICES-Internet-945849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
5Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

CUSTOMERS PLEASE READ THIS --- DO NOT ALLOW a NON-LICENSED PERSON TO ANSWER YOUR QUESTIONS!!!!

AUTHOR: Anonymous - (Canada)

HA HA HA JEN HELANT has a degree in Psychology! HA HA HA.  Talk about F R A U D. Now Jenhelant has changed her credentials from a BA in Psychology to a Degree in Psychology. R E A L L Y!!! She has a BA with a major in psychology --- N O T  a degree in psychology. Unfortunately,, innocent customers are being answered by a person who has Z E R O training in the field of psychology. Andy Kurtzig should be taken to task for who he allows to be an EXPERT. Having Jenhelant answer Parenting and Relationship questions  is a total F R A U D. No person without at least a Master's Degree should be helping people with Parenting, Relationship, Mental Health or Agony Aunt questions. How sad that customers are taken advantage of --- stroked and given what they want to hear so that the FRAUDULENT EXPERT gets paid. I'll bet the EXPERTS who have proper training get more negative ratings because they are professional and are not merely handing out what the customer wants to hear just so that they can get paid. They have some moral integrity. Just ANSWER/PEARL has NO MORAL INTEGRITY by allowing people like Jenhelant, et al --- those not licensed in a mental health field to answer questions in RELATIONSHIP, PARENTING, AGONY AUNT and MENTAL HEALTH categories.

CUSTOMERS PLEASE READ THIS --- DO NOT ALLOW a NON-LICENSED PERSON TO ANSWER YOUR QUESTIONS!!!!
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#2 UPDATE Employee

JA response

AUTHOR: Adam-JAhelp - (United States of America)

Hello,

I apologize for any frustration that you experienced in using the site.

It appears that you are very unhappy with the service. We do require that all Experts on the site possess some minimum qualifications, a bachelors degree being among those requirements for education. If you are unhappy with the response from the expert though, you are under no obligation to proceed in the conversation with them and we do have a 30 day money back guarantee.

If you would like to discuss your experience on the site, feel free to reach out to me directly at 1-888-587-8220 or reach out to us via E-mail at [email protected]

Regards,

Adam

Customer Support Coordinator, JA
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#3 Author of original report

Great EXAMPLE of WHAT are SOME FRAUDULENT EXPERTS

AUTHOR: Anonymous - (Canada)

Here is a great example of a question answered by a so-called expert at Just Answer that Just Answer claims to be verified but with only a BA in Psychology and the same question answered by one of their experts who does have the qualifications to answer the question. JUST ANSWER MUST get rid of their unqualified so-called experts.

Go to this link and see what jenhelant --- a BA in psychology answered and the question revisited by someone who does in fact seem qualified.

http://www.justanswer.com/expert/qa.aspx?utm_source=sys&utm_medium=email&utm_content=crev1_viewqbutton&utm_campaign=ExpertAllQNotify&r=ems|2012-10-03|616&T=12094300
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#4 Author of original report

A person with a BA CANNOT be verified!

AUTHOR: Anonymous - (Canada)

Here again is a response by Jenhelant to a question posted on Just Answer answered by someone with only a BA. The customer wants to have some information about the fact that she is dating someone who is a sex offender. Go to the link and see Jenhelant's response. This is mind boggling. And Just Answer will say they verify their experts. Sorry someone with a BA CANNOT get verified. What a scam this site is.

http://www.justanswer.com/relationship/76si4-dated-someone-six-months-broke-back-together.html?utm_source=sys&utm_medium=email&utm_content=crev1_viewqbutton&utm_campaign=ExpertAllQNotify&r=ems|2012-09-29|616
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#5 Author of original report

CUSTOMER BEWARE: CHECK OUT AN EXPERTS CREDENTIALS on Just Answer /Pearl

AUTHOR: Anonymous - (Canada)

Here is another example of a question answered by jenhelant AKA Jenniferm whom Scott said was verified. Here is what Jenhelant says about herself:
I have my bachelors degree in psychology. I worked with children. Since then I have raised and still raising 3 wonderful boys.
It is frightening to think that she is answering the question below. Someone ought to let the customer know --- let all Just Answer customers be aware of who is answering a parenting or Relationship question - Someone with a Bachelor's degree  - yes, that's right, a bachlor's degree. Please be aware of who is answering your questions. Customers of Just Answer/Pearl.com - do not let anyone with less than a master's degree in the mental health field answer your questions. There are some very qualified experts. CHECK OUT AN EXPERTS CREDENTIALS before allowing them to answer your question.

Parenting Question
http://www.justanswer.com/parenting/76p27-oldest-grandson-will-end-december.html?utm_source=sys&utm_medium=email&utm_content=crev1_viewqbutton&utm_campaign=ExpertAllQNotify&r=ems|2012-09-28|616




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#6 Author of original report

Verified Experts - Really - Not if they don't have at least a master's degree

AUTHOR: Anonymous - (Canada)

 You stated, " I apologize for any confusion, all of the Experts on the site have had their credentials verified by an independent, third-party verification company." Really, what verication is a Bachelor's degree in psychology or a Child Care Worker or an Auto Mechanic. These are your so-called experts answering questions in human relations. Please, these people have no business in answering questions in a human relations category.

Please, anyone who asks a question in the human relations field, that is,Relationship, Parenting or Agony Aunt, do not accept an expert's answer who does not have at least a Master's Degree in a psychological field --- that is, in social work or psychology or family therapy or counseling. Nobody without that amount of training at least should be answering people's questions in those fields. Really, verified. Give me a break.
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#7 UPDATE Employee

JA response

AUTHOR: Adam-JAhelp - (United States of America)

Hello,

My name is Adam and I am the Customer Support Coordinator  for JA.  I apologize for any confusion, all of the Experts on the site have had their credentials verified by an independent, third-party verification company.

I am terribly sorry for any inconvenience you may have expereinced.  Please contact me at [email protected] so that we can get this resolved for you.

Regards,
Adam
Customer Support Coordinator, JA
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