Pearle Vision in Crest Hill Il. Ray, Peter, Dawn Pearle Vision will not refund even for their Mistakes Crest hill Illinois

  12/19/2014 I went to get an eye exam from Pearl Vision at 1701 N Larkin ave. Crest Hill, il. 60403 , on 12/16/14 Doctor Lietz was very helpful and explained to me about what prescription I needed, however when an employee Ray took over to check me out, he never said I had a choice for my script, reading or multi- lens. He was just telling me about the multi-lens without the line, and some tint up grade,which I did not want. There also was No mention of a No return policy. I read it on my receipt After I already paid him. ( I did not see that until I tried to pick up my glasses on 12/19/14)My husband was with me for most of the transaction. When I went to pick up the glasses, I could not read with them, which was the whole purpose. I asked the woman what could be the problem and she looked at the paper work and told me that they were for far distance, and I said That is Not what I needed. She preceded to tell me that the multi-lens was not covered under eye med and would cost me at least $120 more than what I already paid. Why? I asked when it should of been ordered originally? I would have to speak to the Manager, whom was on his break,(1:22 pm) so I asked her if the Dr. could help me at all, or was there someone else in charge! She went in the back and came back and called Peter the manager and told him simply that a customer wanted to speak with him. She hung up and said he would be another half hour. Than she told me she could not help me and I was welcome to wait. I said I really at this point would like a refund and than she gave me attitude so now I am getting loud with her, I told her I will be back and I would just like a refund,because Nobody can help me.

at almost 3pm I came back and stood by the counter, Nobody acknowledged me,so I ask the girl if Peter was in, she he is Right There. (he was helping someone, and still did Not look up to acknowledge me. Than 30 minutes later I called his office to ask for the corporate number and he told me to hold on, walked out and says this is you on the phone???? I said yes can I have that number????? He said, as he was looking at my paper work, "Sandra" I said "yes" He gave me a number to a Dawn Maginity . I called her and No one answered I asked him if this is the corporate number, he said it was all he had. Finally finished with the customer and tried to help someone else that just walked in, I said that he needed to help me next,I would like a refund. He told me he could not give me one and he would redo it and it would cost more, I said No, I just want a refund!!!!! They messed up my script, and I paid $85.00 and the insurance was going to cover everything else, now they want me to pay more than we agreed upon! No way, I spoke to Dr.Lietz and asked him for a copy of my script and other papers and he gave them to me and I said to him,They gave me a script for distance, and he said ,No I told you its the up close vision that is an issue,and He told me that Ray Wrote it wrong. I can and won't deal with these people again Peter was rude and Dismissive and I would like a Full refund, so that I can go get glasses some place else before my insurance expires on the !st. I have the paper work and prescription, my receipt. I would only like a FUll Refund