• Report: #970462

Complaint Review: Penguin cold caps

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  • Submitted: Fri, November 16, 2012
  • Updated: Thu, January 03, 2013

  • Reported By: Sabrina — La California United States of America
Penguin cold caps
Internet United States of America

Penguin cold caps Total misrepresentation. The rep tells desperate women that Thier hair will be save 100% money back gaurantee, but you can lose up to 90%. also, I was told the cost was 500$ a month, but it's more, Internet

*REBUTTAL Owner of company: Cold caps made me get through chemo

*Author of original report: False!

*General Comment: Penguin Cold Caps is an Amazing Product

*Author of original report: Liars

*General Comment: Penguin Cold Caps - certainly not misrepresentation!

*Consumer Comment: The Truth About Penguin Cold Caps

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Total Misrepresentation and rip off. The rep tells you your hair is saved 100% money back guarantee with chemo and it's 500$ a month. Hah. you lose up to 90% of your hair and the amount debited from your account is way more then 500. You will get debited different amount each month. You will learn afterwards that it's English Pound and each time depending on exchange rate, it's different amount.
Fraud fraud fraud. making money with misrepresentation and fraud from desperate sick women from cancer and chemo treatment. Way to make money. the hair loss is so bad that you need to buy a wig at the end.
Total lie, total rip off, total misrepresentation, total fraud.

This report was posted on Ripoff Report on 11/16/2012 10:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Penguin-cold-caps/internet/Penguin-cold-caps-Total-misrepresentation-The-rep-tells-desperate-women-that-Thier-hair-970462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Cold caps made me get through chemo

AUTHOR: Tara - ()

I am currently half way through treatment for breast cancer and have been using the Penguin Cold Caps. I could not imagine going through chemotherapy without them. Yes, my hair has slightly thinned (like they said it would), but I can go out in public and no one would know I am dealing with cancer by looking at me. Best of all, I can look in the mirror and forget I'm going through it. I know it is not for everyone, its certainly not comfortable, but IT WORKS! I only wish that every person having to fight cancer has the knowledge and option of this amazing product, to make the decision for themselves. Worth every cent!

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#2 Author of original report

False!

AUTHOR: Sabrina - (United States of America)

All 3 doctors I went for consultation did not recommend this product, since they had seen it and knew it's a waste of money!
It's not up to you to judge, it's up to the Consumer Affairs and legal system to judge.
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#3 General Comment

Penguin Cold Caps is an Amazing Product

AUTHOR: ILovePenguinColdCaps - (United States of America)

I am a breast cancer survivor who used Penguin Cold Caps during my chemo (A/C and Taxol) and I am truly grateful for this product.  Nothing this lady says is true. The price of the Cold Caps rental is quoted in British pounds and is estimated around $540 a month for the first 3 months and about $120 a month thereafter, but the dollar exchange rate can fluctuate. 

All the American representatives are themselves cancer survivors and are very sympathetic to their patients. If the Cold Cap user follows all the protocols for hair care and correct use of the caps, they will keep the majority of their hair. There will be some shedding and that is disclosed by both the representatives and the Penguin website.

There is never a guarantee that you will keep 100% of your hair, but only your very closest friends will even notice the shedding. I personally know several women who have used the caps correctly and are extremely happy with the results. Many oncologists in my part of America now routinely recommend them for their patients.  
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#4 Author of original report

Liars

AUTHOR: Sabrina - (United States of America)

It's very obvious your employee and staff are rebutting to make sure they can continue selling and claiming there is a high success rate, ripping off people!! They have the nerve to offer some amount of money back so i clean off this report so they can continue to sell!! How pathetic! Shame on you! Instead of fixing the situation and apologizing and reimbursing me for my money and pain, you attack more. I lost my hair, I was not planing to go through chemo because of my hair, your rep told me I won't lose my hair, that's why i went through chemo, it will take me years to get my hair back, do you understand the pain I have to live with just because you want to make few hundred dollars? Do you understand the amount of pain you are causing me for years? Emotional pain? And you want to give some of my money back and instead ask me to write nice things about you! Nice nerve! Shame on you! And come up with BS for hair loss reasons after the fact? When all is done and over with! Shame on you! If your representation is truthful, why would you even have an attorney for years to defend your company? And making threats to me? Nice nerve!
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#5 General Comment

Penguin Cold Caps - certainly not misrepresentation!

AUTHOR: ann0107 - (United Kingdom)

I'm really sorry for the lady concerned as it seems she was unlucky enough to lose her hair despite using the caps.  However, I don't think this report is really fair to Penguin. My sister used the caps last year, and although she did suffer some thinning, she kept her hair, which is still long and thick.   So our experience, is yes, it does work, and it was worth every cent as her hair was her pride and joy and a huge symbol of her feminity, particularly as she was about to lose a breast, with all of the emotion that goes with that.

She was warned in advance that although the success rate is 90%, she might be one of the ones it doesn't work for, and she had to be so careful to keep the caps on for the correct time afterwards or she would lose the hair.  It certainly wasn't prohitively expensive either, I think she paid about $500 a month, but as it was a UK company, the exact amount did fluctuate a bit depending on the exchange rate was for GBP at the time.

Tricia, who was the rep who looked after her was fantastic and couldn't have been more caring or supportive and my sister has nothing but good things to say about Penguin to anyone who cares to listen! 
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#6 Consumer Comment

The Truth About Penguin Cold Caps

AUTHOR: representative - (United States of America)


I am a successful past user of the penguin cold caps and also a representative.  I saved 90% of my hair and have helped 100's of others save their hair too!  Of course we can not possibly guarantee that everyone will save their hair and we never guarantee that,  it is even in out disclaimer that is read by all who order the caps, but we do have 90% Success Rate.  Success meaning that you do not need a wig.  The hair will shed strands and you could lose 10% - 25% on average and some may shed more or less of their hair depending on different factors.  Most people who do cold cap therapy during chemo will thin a little and can tell that their hair has thinned a but the great thing is that no one else can!! It is not noticeable by others and you do not need to wear a wig.  That is success!!  Different chemo regimens may cause different amounts of thinning.   This is discussed at the time you order.  We offer referrals and also forums that clients can talk to other penguin cold cap user's.    There are many things that are also other factors that determine the outcome of success.   Most of all it is important to follow the recommendations and instructions we provide.  

    We do have a money back guarantee IF after the first chemo they lose their hair within 21 days and return the caps after their first treatment then MSC will refund the cost of the caps 100%.  Most people will lose their hair within 14 -21 days after the first chemo treatment.  So if you lose your hair after your first chemo and return the caps you will get your money back.  So far I have had no one send the caps back after the first treatment!  If you keep the caps then you will be charged every 30 days util the caps are returned.  The company is based in the UK and the payment is taken the same amount Monthly Rental:     350.00 (approx $525.00)  The amount changes because the currency exchange rate may change.  That is why we tell the client it is an approximate amount and to ask their bank what the currency exchange rate is.  We also go over the charges with the client  and ask them to call their bank because it is an international transaction so we have to tell them the exact amount.  All of this information is on our website and information that is emailed to every client.  Also discussed with them with a representative at the time of ordering due to every chemo regimen is a little different and result may vary.  

There is no fraud here at all!   Unfortunately we do deal with clients who are upset, scared and stressed and maybe they just misunderstood the representative.   

Ask the thousands of women who are happy not to be bald after chemo and can continue on with their normal life!

Thank You,
Penguin Cold Caps Past User and Representative
I am a successful past user of the penguin cold caps and also a representative.  I saved 90% of my hair and have helped 100's of others save their hair too!  

Of course we can not possibly guarantee that everyone will save their hair and we can not guarantee that.  It also says that we can not guarantee you will not lose your hair in our disclaimer that is read by all who order the caps.

 But we do have 90% Success Rate.  Success meaning that you do not need a wig.  The hair will shed strands and you could lose 10% - 25% on average and some people may shed more or less of their hair depending on different factors of each individual.  

Most people who do cold cap therapy during chemo and use the penguin cold caps will thin a little and will be able to tell that their hair has thinned, but the great thing is that no one else can!! It is not noticeable by others and you do not need to wear a wig.  That is success!!

Different chemo regimens may cause different amounts of thinning.   This is discussed at the time you order. We offer referrals of past users and also forums that clients can talk to other penguin cold cap user's.    There are many things that are also factored in to determine the outcome of success.   Most of all it is important to follow the recommendations and instructions we provide.  

We do have a money back guarantee IF after the first chemo they lose their hair within 21 days and return the caps after their first treatment then MSC will refund the cost of the caps 100%.  Most people will lose their hair within 14 -21 days after the first chemo treatment.  

So if you lose your hair after your first chemo and return the caps you will get your money back.  So far I have had no one send the caps back after the first treatment!  

If you keep the caps then you will be charged every 30 days until the caps are returned.  The company is based in the UK and the payment is taken in   the same amount every month.  350.00 (approx $500.00)  

The amount can change because the currency exchange rate may change.  That is why we tell the client it is an approximate amount and to ask their bank what the currency exchange rate is.  We also go over the charges with the client  and ask them to call their bank because it is an international transaction so we have to tell them the exact amount.  

All of this information is on our website and information that is emailed to every client.  Also discussed with them with a representative at the time of ordering due to every chemo regimen is a little different and result may vary.  

There is no fraud here at all!   Unfortunately we do deal with clients who are upset, scared and stressed and maybe they just misunderstood the representative.   

Ask the thousands of women who are happy not to be bald after chemo and can continue on with their normal life!

Thank You,
Penguin Cold Caps Past User and Representative

I am a successful past user of the penguin cold caps and also a representative.  I saved 90% of my hair and have helped 100's of others save their hair too!  Of course we can not possibly guarantee that everyone will save their hair and we never guarantee that,  it is even in out disclaimer that is read by all who order the caps, but we do have 90% Success Rate.  Success meaning that you do not need a wig.  The hair will shed strands and you could lose 10% - 25% on average and some may shed more or less of their hair depending on different factors.  Most people who do cold cap therapy during chemo will thin a little and can tell that their hair has thinned a but the great thing is that no one else can!! It is not noticeable by others and you do not need to wear a wig.  That is success!!  Different chemo regimens may cause different amounts of thinning.   This is discussed at the time you order.  We offer referrals and also forums that clients can talk to other penguin cold cap user's.    There are many things that are also other factors that determine the outcome of success.   Most of all it is important to follow the recommendations and instructions we provide.  
    We do have a money back guarantee IF after the first chemo they lose their hair within 21 days and return the caps after their first treatment then MSC will refund the cost of the caps 100%.  Most people will lose their hair within 14 -21 days after the first chemo treatment.  So if you lose your hair after your first chemo and return the caps you will get your money back.  So far I have had no one send the caps back after the first treatment!  If you keep the caps then you will be charged every 30 days util the caps are returned.  The company is based in the UK and the payment is taken the same amount Monthly Rental:     350.00 (approx $525.00)  The amount changes because the currency exchange rate may change.  That is why we tell the client it is an approximate amount and to ask their bank what the currency exchange rate is.  We also go over the charges with the client  and ask them to call their bank because it is an international transaction so we have to tell them the exact amount.  All of this information is on our website and information that is emailed to every client.  Also discussed with them with a representative at the time of ordering due to every chemo regimen is a little different and result may vary.  

There is no fraud here at all!   Unfortunately we do deal with clients who are upset, scared and stressed and maybe they just misunderstood the representative.   

Ask the thousands of women who are happy not to be bald after chemo and can continue on with their normal life!

Thank You,
Penguin Cold Caps Past User and Representative I am a successful past user of the penguin cold caps and also a representative.  I saved 90% of my hair and have helped 100's of others save their hair too!  Of course we can not possibly guarantee that everyone will save their hair and we can never guarantee that everyone will save their hair.  it is also in our disclaimer that is read by all who order the caps, but we do have 90% Success Rate.  
 
I am a successful past user of the penguin cold caps and also a representative.  I saved 90% of my hair and have helped 100's of others save their hair too!  Of course we can not possibly guarantee that everyone will save their hair and we never guarantee that,  it is even in out disclaimer that is read by all who order the caps, but we do have 90% Success Rate.  Success meaning that you do not need a wig.  The hair will shed strands and you could lose 10% - 25% on average and some may shed more or less of their hair depending on different factors.  Most people who do cold cap therapy during chemo will thin a little and can tell that their hair has thinned a but the great thing is that no one else can!! It is not noticeable by others and you do not need to wear a wig.  That is success!!  Different chemo regimens may cause different amounts of thinning.   This is discussed at the time you order.  We offer referrals and also forums that clients can talk to other penguin cold cap user's.    There are many things that are also other factors that determine the outcome of success.   Most of all it is important to follow the recommendations and instructions we provide.  
    We do have a money back guarantee IF after the first chemo they lose their hair within 21 days and return the caps after their first treatment then MSC will refund the cost of the caps 100%.  Most people will lose their hair within 14 -21 days after the first chemo treatment.  So if you lose your hair after your first chemo and return the caps you will get your money back.  So far I have had no one send the caps back after the first treatment!  If you keep the caps then you will be charged every 30 days util the caps are returned.  The company is based in the UK and the payment is taken the same amount Monthly Rental:     350.00 (approx $525.00)  The amount changes because the currency exchange rate may change.  That is why we tell the client it is an approximate amount and to ask their bank what the currency exchange rate is.  We also go over the charges with the client  and ask them to call their bank because it is an international transaction so we have to tell them the exact amount.  All of this information is on our website and information that is emailed to every client.  Also discussed with them with a representative at the time of ordering due to every chemo regimen is a little different and result may vary.  

There is no fraud here at all!   Unfortunately we do deal with clients who are upset, scared and stressed and maybe they just misunderstood the representative.   

Ask the thousands of women who are happy not to be bald after chemo and can continue on with their normal life!

Thank You,
Penguin Cold Caps Past User and Representative

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