- Report: #937338
Report - Rebuttal - Arbitrate
Complaint Review: Penn Foster
Penn Foster925 Oak Street Scranton, Pennsylvania United States of America
Penn Foster No Refund After Weeks of Promises and Charges You for Class You Cancelled a Year Ago!!! Scranton, Pennsylvania
Yesterday, I pulled another letter out of my box and found that I was being charged a $75 extension fee for a course that I had requested to transfer the money to another course which I did finish. This course was supposed to be taken off my records and replaced with the course I actually took. I have not gotten materials for this particular course since September of 2011. I spoke w/ someone on the phone and sent e-mails regarding transferring this to an internet class in marketing. Strangely enough, that is what was done and the course was paid in full. I am being told that I am over the 6 month time frame for completion. I would assume if I had started the course in August of 2011 and had only recv'd one set of materials around Sept. 13-14 that my 6 month time limit would have been up in February but yesterday is the first I've even heard of this. Not only that but this particular course was assigned a different student ID number so of course when I logged in, it was under a different number. Why would a real school assign you multiple ID numbers??? Why wouldn't you just be assigned one number so that every course you are involved in would show up. I refuse to pay them $75 for a course that was supposed to be cancelled that they didn't do and the fact that I have gotten no materials for this course in over a year which their own automated telephone system verifies that fact.
I truly believe this letter was sent to me in retaliation for the fact that I have sent e-mails to them everyday regarding my $110 that is being held hostage and the fact that I have turned them into the BBB in that area for not doing what they have promised. The fact that I have letters to verify the refund amount and the fact that I should have e-mails to show where the other course was cancelled should not help their cause in anyway.
Avoid this bunch of incompetents like the plague. If you see anything for them, run like crazy!!! I have decided to take a course through SUNY Rockland that is online which will be a better class I'm sure and help me more to get a job than this has done!! They are not to be trusted!!! Penn Foster is truly a rip off.
This report was posted on Ripoff Report on 09/05/2012 08:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Penn-Foster/Scranton-Pennsylvania-18515/Penn-Foster-No-Refund-After-Weeks-of-Promises-and-Charges-You-for-Class-You-Cancelled-a-937338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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