- Report: #196439
Report - Rebuttal - Arbitrate
Complaint Review: Pennzoil - Brad Hall
Pennzoil - Brad Hall2331 W 127th Street Blue Island, Illinois U.S.A.
Pennzoil - Brad Hall ripoff Company failed to provide a refund for work they were not capable of completing Blue Island Illinois
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The attendant then added the coolant to my vehicle. I paid 130.00 dollars for the service. Within a three day span the air conditioner was not working again.
When I returned to the pennzoil store I informed a second attendant about the situation. He then informed me that there may be a leak in my compressor, and that their store could only check leaks in the "line". This was not explained at the initial visit. I was told to call the store the next morning and speak to Brad Hall who would credit my account with a refund.
The next day I telephoned Mr. Hall to inquire about the return of the money, I was told that the store does not provide refunds. He also told me that he would have to take the matter up with his district manager.
When I asked for contact information for the disrtict manager. Mr Hall told me he did not know an address or phone number, the district manger just came in from time to time.
Pennzoil should notify customers in advance of what services they are capable of providing.
Blue Island, Illinois
This report was posted on Ripoff Report on 06/14/2006 05:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pennzoil-Brad-Hall/Blue-Island-Illinois-60406/Pennzoil-Brad-Hall-ripoff-Company-failed-to-provide-a-refund-for-work-they-were-not-capa-196439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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