- Report: #341210
Report - Rebuttal - Arbitrate
Complaint Review: Pentagroup Financial, LLC
Pentagroup Financial, LLC5959 Corporate Drive, Suite 1400 Houston, Texas U.S.A.
Pentagroup Financial, LLC They pocketed my money and claimed to have never received it Houston Texas
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The refinance closing didn't take place until April 2008, but all the while the bank that my ex-husband was dealing with stayed in contact with Pentagroup. My ex worked out a settlement deal with Pentagroup. They agreed to accept the sum of $2176.06 as payment in full. They faxed this agreement to the bank, who in turn sent them a check for $2176.06 on 4/18/08. The check was written to Pentagroup Financial, LLC. I thought this was all settled.
Then three days ago, I received a call from a different collection agency regarding this same loan. I called the company who the original truck loan had been through and questioned this. The gentleman I spoke with said that Pentagroup had sent our account back to them stating that they had gotten nowhere with us. Thus, the account was forwarded to a different collection agency. He said that if I could provide proof that this account was settled, they would cease collections.
I called Pentagroup and spoke with a very nasty woman who would not give her name. She answered the phone "Hello?". I gave her my name and SSN and told her that I needed documentation of the account being settled. She said they had no such documentation, they had received no money, the balance was still $5500.00 and that their last contact with my ex or I or any representation for us was last December. I told her that a check was sent to them 4/18/08. She got very nasty and insisted that they never received any such payment. I told her they were thieves and I hung up on her.
The next day, I called the bank who had done the home refinance and paid off the truck loan. They researched it and verified that the check was issued to Pentagroup Financial on 4/18/08 and that it had cleared the bank. They also had copies of the settlement agreement and have forwarded those to the truck's origianl lien holder and to new collection agency. I will be cleared, but I can't help but wonder whose pocket $2176.06 went in and how often they do this. Hopefully they will be caught and be indicted.
This report was posted on Ripoff Report on 06/17/2008 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pentagroup-Financial-LLC/Houston-Texas-77036/Pentagroup-Financial-LLC-They-pocketed-my-money-and-claimed-to-have-never-received-it-Hou-341210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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