• Report: #835134

Complaint Review: People PC

  • Submitted: Tue, February 07, 2012
  • Updated: Tue, February 07, 2012

  • Reported By: Tigress — Ohio City Ohio United States of America
People PC
1375 Peachtree Street Atlanta, Georgia United States of America

People PC Earthlink Subscription - Cancelation Service non existent..... Atlanta, Georgia

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In late May, early June purchased People PC for 5 months getting special discounted service for about $35 using a disposable gift card.  Spent the remainder of the gift card balance.  When speaking with the young man who got us set up, it was reitterated that we only wanted the 5 months special .... no more no less.... He agreed we would have service until about the end of October... perfect.... then the service would run out...
Yesterday, a call was received from NCO financial that a bill of $34.53 was owed PeoplePC and they were there to collect...  No amount of arguing would accomplish anything....we had to talk to People PC...... Called People PC  800-736-7537 and first spoke to Janesway with a heavy Indian accent..... We verified the account info... she was very polite and listened to the story.... She then asked for a cancellation number.... Explained we only signed and prepaid for the special.... no other service was ordered..... After lots of heated moments I asked for a manager that could make this all go away.... She gave me Richard ( with no accent)..... Richard said the only way to make this go away was a cancellation number..... He explained that policy was to continue for 2 months or until the charges equaled about $25 and then turn it over to NCO finanical collections....their company who charges an additional $10 to collect and their contractors PICK you off the internet to bug....
This is a racket!!!!! scan!!!!! almost Hazing like way to conduct business..... Shame on you Earthlink!!!  People only use dialup because of cost and no other choice... Services are horrible..

This report was posted on Ripoff Report on 02/07/2012 07:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/People-PC/Atlanta-Georgia-30309/People-PC-Earthlink-Subscription-Cancelation-Service-non-existent-Atlanta-Georgia-835134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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