• Report: #300714

Complaint Review: PeoplePC.com

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  • Submitted: Wed, January 16, 2008
  • Updated: Wed, January 16, 2008

  • Reported By:Oakland California
PeoplePC.com
peoplepc.com Internet U.S.A.

PeoplePC.com are dragging their heels in cancelling my account and refunding charges since cancellation in October 2007! Internet

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I thought I cancelled my account in October 2007, then found charges on my credit card for an antivirus I had not ordered on the cancelled account. I found a home page, email address, and billing summary in January 2008, all online at the account I thought had been cancelled last year.

when I called (twice, having been "disconnected") to get customer assistance I was assured they would help me and then said only a supervisor could approve a refund. In transferring me to the supervisor I was "disconnected" twice.

Then I tried an on line "chat". That person was polite and assured me they would cancell and refund just as I requested. I'm not holding my breath, especially after seeing the reports on this and other sites.

Ustabahippie
Oakland, California
U.S.A.

This report was posted on Ripoff Report on 01/16/2008 06:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/PeoplePCcom/internet/PeoplePCcom-are-dragging-their-heels-in-cancelling-my-account-and-refunding-charges-since-300714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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