• Report: #821221

Complaint Review: PeopleSmart

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  • Submitted: Wed, January 11, 2012
  • Updated: Wed, January 11, 2012

  • Reported By: JJ — Dunwoody Georgia United States of America
PeopleSmart
Omaha, Nebraska United States of America

PeopleSmart INF*PeopleSmart.com 7 Day Free Trial - "six days to cancel or be CHARGED $" Omaha, Nebraska

*Consumer Suggestion: Try reading their "Terms of Use" page before signing up...

*UPDATE Employee: Response from PeopleSmart

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I made a one-time people search for one individual and paid $1.95 for the report.  To get the report I evidently had to agree to a 7 day Free Trial.   Since I did not cancel the seven day free trial in six or seven days I was charged $49.95 for a full year subscription to their search services which I did not want and will not use.

Evidently, you have to sign up for the 7-day free trial which is really an authorization to charge you for a year's membership (cost me $49.95) if you do not cancel before 7 days.  I'll never use them again for anything.

This report was posted on Ripoff Report on 01/11/2012 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/PeopleSmart/Omaha-Nebraska-68139/PeopleSmart-INFPeopleSmartcom-7-Day-Free-Trial-six-days-to-cancel-or-be-CHARGED-Om-821221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Try reading their "Terms of Use" page before signing up...

AUTHOR: Ken - (USA)

Here's the appropriate paragraph from that...

4. Free TrialsWe encourage the use of our Services through free trials. Free trials generally last for one week for eligible new members. Free trials are only available to first time customers. You must have internet access and a valid payment source to redeem a free trial offer. Upon registering for your free trial, your payment source will be authorized for up to approximately one membership period of service. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the payment source unless you do not cancel prior to the end of your free trial membership period. We will begin billing your payment source for membership fees corresponding to your membership period at the end of your free trial unless you cancel prior to the end of your free trial. You will not receive a notice from us that your free trial membership has ended or that your paying membership has begun. YOU MUST CANCEL PRIOR TO THE END OF YOUR FREE TRIAL TO AVOID CHARGES TO YOUR PAYMENT SOURCE. We will continue to bill your payment source on a recurring basis on the anniversary of your membership period until you cancel. You may cancel your membership at anytime, and cancellation will be effective immediately. We do not provide refunds for any partial membership periods.

There's more information in these terms that tells you how to cancel the service, which you need to do to prevent being billed again.....O-o-o-p-s.
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#2 UPDATE Employee

Response from PeopleSmart

AUTHOR: Chelsea-PeopleSmart - (USA)

When you purchase a report on PeopleSmart, you have the option to start a 7-day free trial. You can also choose to purchase the report without a trial (starting the trial usually includes a discount). If you feel you were charged incorrectly, our customer service team would be happy to issue a refund. Please contact us at 1-888-813-0008.
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