PeopleSmart is fundamentally dishonest in many ways. The website claimed I would be given a full background check, but that was not true. Little if any details were provided about any of the civil charges and liens that the person under investigation had binding, and thus I was forced to consult Vermont, New Hampshire, MA and CT state records for details. Moreover, I was asked to pay extra for various criminal reports, etc., and I cannot understand why this basic bait-and-switch tactic is employed. It is miserably misleading.
Lastly, there is great confusion between this ersatz trial period, the cost of a yearly membership, and the cost of an individual report -- with the confusion being a willful creation by PeopleSmart for the sake of ripping people off. Goodness, I've been an upper-level researcher at Penn State -- but could make no sense of this company's policies. Indeed, I hope what PeopleSmart does unto others is one day done unto it -- both as a company and as a group of individuals who earn their bread such in a dubious way.
So PeopleSmart got my money, and I feel ripped off. I complained, but I imagine PeopleSmart gets lots of these kinds of complaints. And from the complaint posting boards I see, it is only a matter of time before this concern's act is either cleaned up or closed done. There is right and a wrong way of making money, and what PeopleSmart is doing is patently wrong. Please, don't use this service. It is a devious black hole that takes a lot and gives relatively little.