- Report: #694183
Report - Rebuttal - Arbitrate
Complaint Review: Peoplefinders
Peoplefinders1821 Q St., Sacramento, CA 95811-6718 Internet United States of America
Peoplefinders One time fee turns into monthly charge ~ will not refund BEWARE Sacramento, Internet
*Author of original report: Three Complaints Ended in a Refund
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I agreed to the $1.99, entered my debit card # and received a page of info (which was outdated and unusable I might add).
That day(2/1/11) a charge of $.95 hit my account for Peoplefinders. I thought that was odd but since it was only $1 off I did not pursue it. On 2/7/11 a charge for $24.95 hit my account for Peoplefinders. I called their 800-718-8997 number and was told that I had requested a special trial for $.95 that included three days to look up as many people as I liked. If I did not cancel it within the three days I would be charged $24.95/month thereafter. I told the nice young woman, Mary, that I spoke to that I did not agree to that and that I wanted her to mail me copies of the pages I had submitted showing that I did. She said she could not mail them to me but that while we were talking she copied them to an email that she was sending that I should receive within 5 minutes. I told her I would like a refund and she said she could not do that but would cancel my account. I asked that my debit information be removed which she said she had done. We hung up.
I waited and, of course, the email never arrived. I emailed the company at "firstname.lastname@example.org" that I was still waiting for her email and a refund and they said that I had been taken care. I re-emailed that I had not been taken care of and that I wanted an immediate refund or that I was going to report them to every consumer advocacy group I could find. They did not respond. No email, no copies, no refund. Buyer Beware!!!
This report was posted on Ripoff Report on 02/11/2011 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peoplefinders/internet/Peoplefinders-One-time-fee-turns-into-monthly-charge-will-not-refund-BEWARE-Sacramento-694183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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