• Report: #694183

Complaint Review: Peoplefinders

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  • Submitted: Fri, February 11, 2011
  • Updated: Sun, February 27, 2011

  • Reported By: Melany — Saratoga Springs New York United States of America
Peoplefinders
1821 Q St., Sacramento, CA 95811-6718 Internet United States of America

Peoplefinders One time fee turns into monthly charge ~ will not refund BEWARE Sacramento, Internet

*Author of original report: Three Complaints Ended in a Refund

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I was looking for one person and used the white pages on the MSN home page.  She could not be located, but I was directed to Peoplefinders, entered her name and was told that for $1.99 information could be obtained.  I had actually used them for several people about 18 months prior to this with no problem.

I agreed to the $1.99, entered my debit card # and received a page of info (which was outdated and unusable I might add).

That day(2/1/11) a charge of $.95 hit my account for Peoplefinders.  I thought that was odd but since it was only $1 off I did not pursue it.  On 2/7/11 a charge for $24.95 hit my account for Peoplefinders.  I called their 800-718-8997 number and was told that I had requested a special trial for $.95 that included three days to look up as many people as I liked.  If I did not cancel it within the three days I would be charged $24.95/month thereafter.  I told the nice young woman, Mary, that I spoke to that I did not agree to that and that I wanted her to mail me copies of the pages I had submitted showing that I did.  She said she could not mail them to me but that while we were talking she copied them to an email that she was sending that I should receive within 5 minutes.  I told her I would like a refund and she said she could not do that but would cancel my account.  I asked that my debit information be removed which she said she had done.  We hung up.

I waited and, of course, the email never arrived.  I emailed the company at "customercare@peoplefinders.com" that I was still waiting for her email and a refund and they said that I had been taken care.  I re-emailed that I had not been taken care of and that I wanted an immediate refund or that I was going to report them to every consumer advocacy group I could find.  They did not respond.  No email, no copies, no refund.  Buyer Beware!!!

This report was posted on Ripoff Report on 02/11/2011 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peoplefinders/internet/Peoplefinders-One-time-fee-turns-into-monthly-charge-will-not-refund-BEWARE-Sacramento-694183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Three Complaints Ended in a Refund

AUTHOR: Melany - (United States of America)

I would like to report that after filing a complaint against PeopleFinders here at Ripoff Report I also filed a complaint with the Better Business Bureau and the Federal Trade Commission (all online) and on 2/26/11, I received a refund of the $24.95 that this company stole from me.  I do not know which agency is responsible for the refund, but I do thank whoever it is very much.  I just wanted anyone else that has been scammed by PeopleFinders to know that if you are tenacious, you will be able to get your money back.  Good Luck!!
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