- Report: #949197
Report - Rebuttal - Arbitrate
Complaint Review: Peoplemedia.com
Peoplemedia.comP.O. Box 12627 Internet United States of America
Peoplemedia.com OurTime.com Potential unauthorized use of credit card; fraudulent business practices Internet
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The problem: The subscription/membership period I elected was for one month (30 days) at a specified rate ($19.99) Upon expiration of that period, the company unilaterally and without permission of the client resubscribed him for a period of six months at an elevated fee ($75.95). The automatic "renewal" [note: The company argues the term "renewal" does not apply to their process, but by virtue of the unbroken period and re-charges, this qualifies as a "renewal" under definition.]
I advised my concern to the company initially via email, and was advised to call their customer service, which I did the following business day. I challenged the company's action of the extended renewal period versus renewal of the one month period I had subscribed to. I received no satisfaction, got an insistence from the representative that I chose the six month option, and I advised them I would take further action outside the company.
I will pursue this matter with the Texas BBB and State Attorney General's Office. I am convinced this company may be in violation of law by charging fees for a period not elected by the client/customer.
This report was posted on Ripoff Report on 10/01/2012 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peoplemediacom/internet/Peoplemediacom-OurTimecom-Potential-unauthorized-use-of-credit-card-fraudulent-business-949197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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