Peoplepc They blocked my internet in December and January, I cancelled my account and they keep charging me. Internet
0Author 0Consumer 0Employee/Owner
I tried logging onto my peoplepc account in December 2010 and nothing worked and I couldn't understand what was going on. I am on dial-up so I could not tell that if it was my internet provider, Peoplepc. Since I could not get on I decided to go with netzero and it worked. I logged onto my peoplepc account and saw they sent me a statement in december saying that they needed my new credit card information. I found the cancellation number and called and cancelled my account. They said okay and cancelled it. Later, peoplepc called and was asking about my account, I told them I had cancelled my account because I went with someone else, cheaper and that was that. I noticed on my bank account in February that they charged me two months. I called the number on my bank statement and talked to peoplepc and the guy said he didn't have any record of me canceling. I told him that I have been with them since 2003 and was never contacted by them for anything. I only heard from them by phone after I had cancelled my account. They called to confirm that I had cancelled. They say they have this on record but not the phone call before. The guy on the phone said that I was the one who made the payment to them and I said I never called or confirmed my new credit card information, but somehow they got it. He said well your the one who paid it. I said I just wanted my money back and he said no. I asked to talk to a supervisor Pamela Michelle, she said there was record of me calling and that she waive the reconnect fee and I said what you were charging me $39.70 plus a reconnect fee and she said yeah but we are waiving the fee. She refused to refund my money. So, I have written a letter to the attorney general, BBB and calling my bank to tell them I never authorized them to take them money out of my account. I was also paying for an accelerated dial-up which cost me $10 more a month and I don't even know if that is possible. I have netzero right now and it is just as fast as the accelerated pc was. So I am looking into that too. I will also be asking my bank and lawyer what to do next so I don't keep getting charged by these crooks.
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