I am writing this complaint because of the absolutely worst customer experience I have every had before to me is what I just went through with this dealer ship. I will be filing a complaint with ford motor company as well. Let me first start by
saying this is not the first complaint I have filed on this dealer ship. To sum up my previous complaint, I had some repair done on my truck and was charged $3,000 and found out in the end the issue was a $250 brake pad set all along.
The dealer ship even admitted this was the issue and after a conference call with the owner pat hickey I was told more or less tough luck and it is what it is and they would not be making it right.
That being said I moved on. Yesterday (11/16/12) I call the dealer ship to see if they had lease options on the ford raptor. They said yes and to come in. After realizing the terrible gas mileage I decided to pursue a f150 truck with a ecoboost engine due to the better mpg. I went and test drove two vehicles and then the sales rep and I went in to discuss the numbers. He instantly wanted to pull my credit and I explained unless we could be within $50/ mo of where I wanted to be I would let
them pull my credit. At this time I disclosed what I owed on my truck that it would show a accident on the carfax, and my current payments, also my current credit scoring. The sales rep stated they would still want to check my credit.
So I explained the sales rep that I have excellent credit and to work the numbers based off of me qualifying for the best rates, and in return if it turned out that I did not qualify for the best rates I would understand why the payments would come back higher. Finally he said ok let me go check. He came back and stated that we were going to be within the $50 range
from where I wanted to be. I asked him once again to verify with his manager before allowing them to pull our credit,, explaining how angry I would be if the came back at the wrong payment. He came back and said once again yes we
will be within the range.
So we let them check our credit. He came out maybe 10 minutes later and introduced us the the finance director ( Jim Eagle ). Jims first words were, let me just be honest with you guys we are at $694/ mo with $13,000 down, we told the sales rep we wanted to be at $520 with $0 down.
Making the difference if lets say we were with in $50 / mo range from where we wanted to be $124 /mo and $13,000 down off from where we were promised. I turned to the sales guy and asked what happened and he said he didnt know..
they checked with Chris bowman the guy that I came into see and the guy that said we were going to be within that range and he just said we were nowhere close.
So angry we left. They called me back today (10/17/12) to say they could get us where we wanted to be and to come back in. I asked multiple times if he was being honest before I drove back in and he said yes.
So we drove in to find out after 2 hours that they made a mistake and we were $1000 off. After 2 hours of going back
and for and agreeing on a new deal a total of 2 time and having to talk to 2 manager and the owner I was finally told we could do the deal. I went out to tell my wife and 10 minutes later Chris bowman came back out and said they couldnt do the deal now because he just found out about the crash. He made up some excuse that carfax reporting was down last night and he didnt know about it. I told him I told them already 3 times about it and he said sorry cant do it end of story so I left.