Peoria Ford we were flim-flamed 3 times, treated horribly & sold 3 cars in 8 months. .took days to get car peoria, Arizona

My very senior psrents (one with advanced alzheimers), went to Peoria Ford in Peoria, Az in Jan 2012 to buy an SUV and came home with a Ford Fusion. .I asked them why they got that one & my mother told me that the salesman led them to that one & wouldn't let go until they bought it. It was very hard for them to get in & out of. I told her to call the salesman & tell him you were returning it, it was not right. She was told the salesman was not there so they had to wait another 2 days to bring it back. When they took it back they were sold a 2020 Ford Explorer that they soon discovered was never serviced (with 55,000 miles on it). They then started researching the paperwork & the dealership finally sent a carfax, where they discovered the car had been a rental car, been in a rear-ender. .auctioned off to another rental car company & eventually auctioned off to this car dealership. .they also discovered it had transmission problems. .they called the dealer & spike to Pat Hickey the district manager & he told them to come in & he would put them in a 2012ng onto him Edge or Escape & he would see that it would all be a wash. Myself & my brther went with them to see tat they get taken care of right. They instantly started telling them they could only have the Escape & not the Edge (which is what my mom wanted), it ended up being more than what they were told. This is the 3rd car in 8 months and by the time we left on the 2nd day, without a car, my dad was slumped over & my mom was seconds away from tears. .I said we are leaving now & of course it was without a car. The next morning they finally delivered not the car they wanted but a car. .The whole thing set the family inward fighting. . & I will tell everyone i know what they did to my senior parents. .