Pep Boys # 80 1924 Skibo Road, Fayetteville, NC
Fayetteville, North Carolina United States of America
Pep Boys # 80 Pep Boys A Huge Scam Fayetteville, North Carolina
0Author 0Consumer 0Employee/Owner
I am a member of the United States Army. I recently deployed for 6 months and left my 1998 Isuzu Hombre in the garage while I was gone. I understood that after sitting for 6 months that the truck would need some repair when I returned. I didn't expect to find a pool of radiator fluid on the garage floor though. When I saw it I took my truck to the Pep Boys here in Fayetteville, NC. I explained the circumstances and the shop attendant told me that he would call me after they had diagnosed the problem. A day later I get a call and he explains to me that the radiator needs to be replaced at a cost of $700.00, and that he would be sure to conduct a test of the engine compression when he was done. I authorized him to do the work and he called me the following day to give me the verdict. The attendant explains to me that the leak was taken care of and it would be $736.00 for the repairs. According to him that was the good news. He later explained that the head on the truck was warped and would need to be replaced but he wasn't prepared to give me an estimate. But wait more good news. "IT'S A REALLY GOOD TRUCK AND ONE OF MY MECHANICS CAN TAKE IT OFF YOUR HANDS." Instantly bells went off and I knew that these guys were up to no good. I called the Pep Boys customer complaint line, and found out that it is nothing more than a forwarding service. The operator took my complaint and then informed me that the same clowns that just tried to rip me off would be calling and that they would have to resolve the issue. No one looked into it, just the same ole thieves. The wolves would have to police themselves up while they are in the hen house. I get a call from the service manager Orlando and he apologizes for the problem. The question that first popped into my mind was "What stops me from filing a claim against you guys claiming that there was nothing wrong except maybe a hose, and you guys broke it so that one of your mechanics could buy it dirt cheap. I later learned that I was spot on!! While the truck was being repaired I hosed out and scrubbed my garage floor (I Like a clean garage). The day after Orlando "cuts me a deal for the low low price of $499.00 for my troubles I find a pool of fluid on the garage floor. The fact that the mechanic left a jug of fluid on the back of the truck should have been an indicator that they really hadn't fixed the issue. I took the truck to a garage down the street from my house and less than a hour later I recieve a call stating that the real issue was the water pump and that the mechanic had checked the head and found nothing to be wrong. Thank God I payed with a credit card because I am currently in dispute. The moral of this story is Military/Civilian, no matter, if you are stationed at Fort Bragg, NC stay away from these clowns. A friend later told me of a similar situation that had happened to him and considered me foolish for not consulting him before I took it in to Pep Boys. This used to be a reputable company. Its really sad. I'll keep the Ripoff Report posted.
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