ED Magedson – Founder
Pep Boys Auto1255 E Fry Blvd Sierra Vista, Arizona United States of America
On 3/26/2010, I had a new Power Steering Pump, Pulleys and Serp Belt in stalled on my 1996 Town and Country Van at Pep Boys Auto 1255 E. Fry Blvd., Sierra Vista, AZ (520) 458-0020. Estimate by Favio Edgar Figueroa, installed by Jesus Rodriguez for $496.79. I also purchased Extended Labor Warranty and 3 year Warranty on the Serp Belt.
4 months later the Serp belt fell off. After filing my complaint a person named Carl Called me and here is what he had to say to me. My pep boys case # is 49952. Today (Sept. 11, 2010) @ 11:32am I spoke with Carl at the Sierra Vista Store. I was informed after extensively researching my invoice, he found I was missing a shroud???? I was never told this, it is not on my invoice and he
said it was my job to buy one. Not their fault, and not covered under warranty. I looked up the part on your web site and the part on my invoice and the part in my van are 2 different parts and Carl who has never even seen my van says they are the same. your part # 300-101 is what my
invoice says and the part should be 89251 which is what was pulled out of my van.. And there
is no shroud needed. Therefore the 52.92 I paid for the pulley warranty and the 34.21 I paid for the
3 year warranty on the serp belt can not be honored because its my fault it came off. Pep boys was under no obligation to say my van was missing a part to hold the belt on. Nor will they tow in it. So I
paid 496.79 and no one but myself is responsible for the serp belt falling off
but me. I should have known it was missing, and your shop has no warranty to
honor. This is outrageous. Who does this kind of work. I am a handicap woman,
who is being taken advantage of by their shop in sierra vista.
This is only one of my issues with Pep Boys in 1 Year and 9 months they have installed brakes 4 times, 2 alternators, 4 tires 2 times, engine torque mount 2 times,, power steering pump 3 times,
Aliment7 times, for a total of $2,160.00 and only 1 time a warranty honored. Even my rotors being warped after they installed them in 10/2009 is my fault because I drove through water??
I dont know what else to do, I have no vehicle and can not afford any more repairs I cant even afford the Rental Car Now since they see no fault on their part.
To resolve the problem, I would appreciate your help to have them either pay to fix my Van, fix
My Van and pay for the Rental Car I had to get. Please Help Me.
This report was posted on Ripoff Report on 09/12/2010 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys-Auto/Sierra-Vista-Arizona-85635/Pep-Boys-Auto-Will-not-honor-my-warranty-Its-all-my-Fault-Sierra-Vista-Arizona-639997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.