- Report: #298735
Report - Rebuttal - Arbitrate
Complaint Review: Pep Boys Auto
Pep Boys Auto1641 Wigglesworth Way, Woodbridge, Virginia U.S.A.
Pep Boys Auto Injected problem by disconnecting parts hoped I'll let them fix the "problem" so digonized now leaves me with a Destroyed car Woodbridge Virginia
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I was surprised when I picked up the next day that the notice was still there and did not "go away" as Will had said. I made a trip back to Pep Boys; this time met a different clerk who said that Will has been moved out of frond desk because of "playing trick" making false digenesis. The manager now examined the car this time diagnose the breaks. We came to a compromise after hearing what Will has done he decided to charge me only for the cost of the break pads.
I wish that was it. I drove home; things seemed okay until I put the car on the highway. I made an exit off the highway and came to a stop light. When the light changed, I accelerated to move, but the car did not responded, it literally died on me. I tolled it in back to Pep Boys, this time diagnosis by "eye inspection" they said is Distributor cap cost approx. $1300. Since I could not afford it at the time, coupled by continuous calls from Pep Boys to move the car, I arranged and towed the car back to my residence.
I was surprised by what I saw when I opened the hood of the car, loose parts everywhere. The hose that connects to the filter was separated and lying on top of the engine block, so where other parts that I don't have a clue where they came from.
On talking to both the manager and his assistance, both familiar with my incident with Will, saw this as business as usual and were casual about this. Their only concern is how the can bring the car back in a couple back the loose parts. I am now out of car for over a month.
This report was posted on Ripoff Report on 01/10/2008 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys-Auto/Woodbridge-Virginia-22191/Pep-Boys-Auto-Injected-problem-by-disconnecting-parts-hoped-Ill-let-them-fix-the-problem-298735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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