• Report: #295555

Complaint Review: Pep Boys Automotive

  • Submitted: Sat, December 29, 2007
  • Updated: Thu, May 13, 2010

  • Reported By:Yorba Linda California
Pep Boys Automotive
Santa Ana Canyon Road Anaheim Hills, California U.S.A.

Pep Boys Automotive Pep Boys lost a life-time customer Anaheim Hills California

*Consumer Comment: nonsense

*Consumer Comment: Northern IN area: Bye bye Pep Boys!

*Consumer Comment: Northern IN area: Bye bye Pep Boys!

*Consumer Comment: Northern IN area: Bye bye Pep Boys!

*Consumer Comment: Northern IN area: Bye bye Pep Boys!

*Author of original report: PepBoys policies come strait from their corporate office

*Author of original report: PepBoys policies come strait from their corporate office

*Author of original report: PepBoys Auto, Anaheim Hills, CA

*Consumer Comment: So wheres the ripoff????

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I ran over a bottle, drove home and had a flat tire the next morning. I took my car to Pep Boys in Anaheim Hills to fix the tire. They told me it would be ready in two hours so I left the tire with them to repair. When I came back two hours later to have it installed they told me that it couldn't be repaired be cause it had sidewall damage. They tried to sell me a new tire and refused to fix the one I brought in. This tire was only a couple of months old so I asked them were the damage was and they pointed to rubber that they planted in the tire along with a piece of broken glass. The glass that they planted inside the tire was a thin piece of a broken drinking glass. The bottle that I ran over was heavy-duty vase that fell out of a back of a truck that was moving a residence. It was obvious that it wasn't from the same vase!

I asked the manager to show me the damage and he said "right there" pointing to the rubber. So I brushed away the rubber and said, "Where is the damage" and again he pointed at the rubber filings that they put in my tire. I said once again "where is the damage" and he asked the mechanic that took the tire off the rim to show me and before the mechanic got to the tire the manager said I'm sorry we can't fix it, there's nothing we can do. Do you want a new tire? I just picked the tire up and took it to another tire store where they took out a small peace of glass and repaired the tire for half of what the original quote was that I got from Pep Boys.

I was a lifetime customer of Pep Boys and have been going there since I bought my 1st car at age 16. That was 49 years ago and I also worked on tires myself for many years. This was a complete set-up; they tried to rip me off but didn't get away with it. If I had my camera with me I would have taken pictures of the debris they put on the inside of my tire. Anyway, I will never go back to Pep Boys until their policy changes and the two that set me up are fired and I get an apology from Pep Boys Corporate senior management.

Larry
Yorba Linda, California
U.S.A.

This report was posted on Ripoff Report on 12/29/2007 07:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys-Automotive/Anaheim-Hills-California-92886/Pep-Boys-Automotive-Pep-Boys-lost-a-life-time-customer-Anaheim-Hills-California-295555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

nonsense

AUTHOR: mikefraz01 - (United States of America)

Im an ASE certified MASTER TECH and service manager. first of all glass in tires is rarely repairable in any spot of a tire. simply because the glass stays imbedded and can not be dug out. secondly when a tire is driven very low on air, the tire generates a huge amount of heat as the tire folds to go under the wheel. that friction and heat causes the sidewall to shred itself resulting in the inside of the tire being filled with powdered shredded  rubber and leaves a learge ring around the sidewall usually noticed by the lettering on the tire cut in half of missing on the top half. Apparently this senial old man thinks everyone is out to get him. Where would pep boys store this powdered rubber to put in his tire? hahaha yeah im sure they keep a bucket of it to dupe retirees.  If that tire had been repaired it would have blown out most likely at freeway speed when the tire got hot and expanded. When I hear complaints like this against people who are trying to do their job professionally and protect the safety of people and then are getting complaints filed against them, it makes me wish someone had repaired that tire and he did get in an accident costing him thousands of dollars in damage. The man was obviously was too cheap to care about his own safetly or that of anyone else on the roads and needs to learn a bit or two about auto/tire repair before slandering the names of people who are doing their job CORRECTLY and honestly for that matter. I have NO affiliation with pep boys nor do I want to, but seeing this complaint made me furious.
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#2 Consumer Comment

Northern IN area: Bye bye Pep Boys!

AUTHOR: Adolph - (U.S.A.)

I live in Nothern IN. ALL the pep Boys stores just closed in this area. Apparently there weren't enough thrilled return customers to make this area profitable. After reading the scores of complaints regarding Pep Boys service department, I guess I can conclude "no big loss". All the newer cars posess various OBD II CAN (Control area network) electrical systems. Servicing these vehicles SUCCESSFULLY has moved 'way beyond the capabilities of Pep Boys, Midas, and the rest of these "we'll work on anything and fix anything" type stores.
.
Sadly, the trouble codes in cars now can't be downloaded with a paper clip reading the "check engine lite" codes like just a few years ago. The manufacturers have very effectively made TOTAL diagnosis the sole ability of their dealers. The FED dictated ALL cars must have the same type of diagonistic connector near the steering wheel dash area. The information obtained by Equus and similar code readers (available to the public) can mainly access emmission data only. No reading data on cruise control, theft system(s), ABS, traction control, and any accessory items may be obtained by any reader other than at the car dealer. This includes programming key fobs, "chipped" keys, and many other operations that put the car dealer as the exclusive site of these issues.
.
Just wait 'till your "Passlock" anti-theft system on a late GM car malfunctions. (As mine has) You will then posess a vehicle that is totally useless until the dealer, deep in your pocket, corrects the issue.
.
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#3 Consumer Comment

Northern IN area: Bye bye Pep Boys!

AUTHOR: Adolph - (U.S.A.)

I live in Nothern IN. ALL the pep Boys stores just closed in this area. Apparently there weren't enough thrilled return customers to make this area profitable. After reading the scores of complaints regarding Pep Boys service department, I guess I can conclude "no big loss". All the newer cars posess various OBD II CAN (Control area network) electrical systems. Servicing these vehicles SUCCESSFULLY has moved 'way beyond the capabilities of Pep Boys, Midas, and the rest of these "we'll work on anything and fix anything" type stores.
.
Sadly, the trouble codes in cars now can't be downloaded with a paper clip reading the "check engine lite" codes like just a few years ago. The manufacturers have very effectively made TOTAL diagnosis the sole ability of their dealers. The FED dictated ALL cars must have the same type of diagonistic connector near the steering wheel dash area. The information obtained by Equus and similar code readers (available to the public) can mainly access emmission data only. No reading data on cruise control, theft system(s), ABS, traction control, and any accessory items may be obtained by any reader other than at the car dealer. This includes programming key fobs, "chipped" keys, and many other operations that put the car dealer as the exclusive site of these issues.
.
Just wait 'till your "Passlock" anti-theft system on a late GM car malfunctions. (As mine has) You will then posess a vehicle that is totally useless until the dealer, deep in your pocket, corrects the issue.
.
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#4 Consumer Comment

Northern IN area: Bye bye Pep Boys!

AUTHOR: Adolph - (U.S.A.)

I live in Nothern IN. ALL the pep Boys stores just closed in this area. Apparently there weren't enough thrilled return customers to make this area profitable. After reading the scores of complaints regarding Pep Boys service department, I guess I can conclude "no big loss". All the newer cars posess various OBD II CAN (Control area network) electrical systems. Servicing these vehicles SUCCESSFULLY has moved 'way beyond the capabilities of Pep Boys, Midas, and the rest of these "we'll work on anything and fix anything" type stores.
.
Sadly, the trouble codes in cars now can't be downloaded with a paper clip reading the "check engine lite" codes like just a few years ago. The manufacturers have very effectively made TOTAL diagnosis the sole ability of their dealers. The FED dictated ALL cars must have the same type of diagonistic connector near the steering wheel dash area. The information obtained by Equus and similar code readers (available to the public) can mainly access emmission data only. No reading data on cruise control, theft system(s), ABS, traction control, and any accessory items may be obtained by any reader other than at the car dealer. This includes programming key fobs, "chipped" keys, and many other operations that put the car dealer as the exclusive site of these issues.
.
Just wait 'till your "Passlock" anti-theft system on a late GM car malfunctions. (As mine has) You will then posess a vehicle that is totally useless until the dealer, deep in your pocket, corrects the issue.
.
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#5 Consumer Comment

Northern IN area: Bye bye Pep Boys!

AUTHOR: Adolph - (U.S.A.)

I live in Nothern IN. ALL the pep Boys stores just closed in this area. Apparently there weren't enough thrilled return customers to make this area profitable. After reading the scores of complaints regarding Pep Boys service department, I guess I can conclude "no big loss". All the newer cars posess various OBD II CAN (Control area network) electrical systems. Servicing these vehicles SUCCESSFULLY has moved 'way beyond the capabilities of Pep Boys, Midas, and the rest of these "we'll work on anything and fix anything" type stores.
.
Sadly, the trouble codes in cars now can't be downloaded with a paper clip reading the "check engine lite" codes like just a few years ago. The manufacturers have very effectively made TOTAL diagnosis the sole ability of their dealers. The FED dictated ALL cars must have the same type of diagonistic connector near the steering wheel dash area. The information obtained by Equus and similar code readers (available to the public) can mainly access emmission data only. No reading data on cruise control, theft system(s), ABS, traction control, and any accessory items may be obtained by any reader other than at the car dealer. This includes programming key fobs, "chipped" keys, and many other operations that put the car dealer as the exclusive site of these issues.
.
Just wait 'till your "Passlock" anti-theft system on a late GM car malfunctions. (As mine has) You will then posess a vehicle that is totally useless until the dealer, deep in your pocket, corrects the issue.
.
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#6 Author of original report

PepBoys policies come strait from their corporate office

AUTHOR: Larry - (U.S.A.)

I challenged PepBoys (Corporate) to investigate my claims and they have not responded. They still claim that a piece of glass that was triangular in shape and approximately 1" X 1' X 1 1/2" penetrated my tire (the piece of glass that they planted in my tire) so I challenged them to take the tire off and show me where the piece of glass went through the tire.

I told them that the conclusion of their investigation was not exactly the way I said it was I would pay for the investigation and I would also purchase 4 brand new tires (their most expensive tires they sell) if they could remotely show me with any reasonable explanation, where the piece of glass penetrated the tire. The only comment I got from them so far is "matter closed".
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#7 Author of original report

PepBoys policies come strait from their corporate office

AUTHOR: Larry - (U.S.A.)

I challenged PepBoys (Corporate) to investigate my claims and they have not responded. They still claim that a piece of glass that was triangular in shape and approximately 1" X 1' X 1 1/2" penetrated my tire (the piece of glass that they planted in my tire) so I challenged them to take the tire off and show me where the piece of glass went through the tire.

I told them that the conclusion of their investigation was not exactly the way I said it was I would pay for the investigation and I would also purchase 4 brand new tires (their most expensive tires they sell) if they could remotely show me with any reasonable explanation, where the piece of glass penetrated the tire. The only comment I got from them so far is "matter closed".
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#8 Author of original report

PepBoys Auto, Anaheim Hills, CA

AUTHOR: Larry - (U.S.A.)

There has been a rebuttal regarding my complaint. I suggest that the readers here read the rebuttal by someone that is either employed by PepBoys or someone that just doesn't care about the consumer (you and me).

Did he read that part that said the debris in the tire was planted by PepBoys and there was no damage to the sidewall. Not only was there no damage, there wasn't even a mark when I cleaned out the debris. I believe we are all tired of getting ripped off. This particular PepBoys is right next to a large retirement community (most of which are on fixed incomes and can barely make it as it is). Its not right and its not fare to all the hard working individuals out there that are trying to make an honest living.
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#9 Consumer Comment

So wheres the ripoff????

AUTHOR: Pablo - (U.S.A.)

Pepboys determined that the tire was too damaged to fix. You took your tire elsewhere. So where is the ripoff?? For your information, if a tire has sidewall damage, its pretty much unfixable. Some places will fix it but its a risk. Most places won't since they understand liability. They know that guys like you, so sure of the usefulness of that tire would get amnesia and forget it was he who demanded the repair when in court sueing the tire place for creating a hazardous situation that caused your auto wreck when the sidewall patch blew and you flipped over 10 times. No doubt Pep boys said good riddance to hacks like you.
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