Pep Boys Automotive Pep Boys lost a life-time customer Anaheim Hills California

Im an ASE certified MASTER TECH and service manager. first of all glass in tires is rarely repairable in any spot of a tire. simply because the glass stays imbedded and can not be dug out. secondly when a tire is driven very low on air, the tire generates a huge amount of heat as the tire folds to go under the wheel. that friction and heat causes the sidewall to shred itself resulting in the inside of the tire being filled with powdered shredded  rubber and leaves a learge ring around the sidewall usually noticed by the lettering on the tire cut in half of missing on the top half. Apparently this senial old man thinks everyone is out to get him. Where would pep boys store this powdered rubber to put in his tire? hahaha yeah im sure they keep a bucket of it to dupe retirees.  If that tire had been repaired it would have blown out most likely at freeway speed when the tire got hot and expanded. When I hear complaints like this against people who are trying to do their job professionally and protect the safety of people and then are getting complaints filed against them, it makes me wish someone had repaired that tire and he did get in an accident costing him thousands of dollars in damage. The man was obviously was too cheap to care about his own safetly or that of anyone else on the roads and needs to learn a bit or two about auto/tire repair before slandering the names of people who are doing their job CORRECTLY and honestly for that matter. I have NO affiliation with pep boys nor do I want to, but seeing this complaint made me furious.

I live in Nothern IN. ALL the pep Boys stores just closed in this area. Apparently there weren't enough thrilled return customers to make this area profitable. After reading the scores of complaints regarding Pep Boys service department, I guess I can conclude "no big loss". All the newer cars posess various OBD II CAN (Control area network) electrical systems. Servicing these vehicles SUCCESSFULLY has moved 'way beyond the capabilities of Pep Boys, Midas, and the rest of these "we'll work on anything and fix anything" type stores.
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Sadly, the trouble codes in cars now can't be downloaded with a paper clip reading the "check engine lite" codes like just a few years ago. The manufacturers have very effectively made TOTAL diagnosis the sole ability of their dealers. The FED dictated ALL cars must have the same type of diagonistic connector near the steering wheel dash area. The information obtained by Equus and similar code readers (available to the public) can mainly access emmission data only. No reading data on cruise control, theft system(s), ABS, traction control, and any accessory items may be obtained by any reader other than at the car dealer. This includes programming key fobs, "chipped" keys, and many other operations that put the car dealer as the exclusive site of these issues.
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Just wait 'till your "Passlock" anti-theft system on a late GM car malfunctions. (As mine has) You will then posess a vehicle that is totally useless until the dealer, deep in your pocket, corrects the issue.
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I live in Nothern IN. ALL the pep Boys stores just closed in this area. Apparently there weren't enough thrilled return customers to make this area profitable. After reading the scores of complaints regarding Pep Boys service department, I guess I can conclude "no big loss". All the newer cars posess various OBD II CAN (Control area network) electrical systems. Servicing these vehicles SUCCESSFULLY has moved 'way beyond the capabilities of Pep Boys, Midas, and the rest of these "we'll work on anything and fix anything" type stores.
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Sadly, the trouble codes in cars now can't be downloaded with a paper clip reading the "check engine lite" codes like just a few years ago. The manufacturers have very effectively made TOTAL diagnosis the sole ability of their dealers. The FED dictated ALL cars must have the same type of diagonistic connector near the steering wheel dash area. The information obtained by Equus and similar code readers (available to the public) can mainly access emmission data only. No reading data on cruise control, theft system(s), ABS, traction control, and any accessory items may be obtained by any reader other than at the car dealer. This includes programming key fobs, "chipped" keys, and many other operations that put the car dealer as the exclusive site of these issues.
.
Just wait 'till your "Passlock" anti-theft system on a late GM car malfunctions. (As mine has) You will then posess a vehicle that is totally useless until the dealer, deep in your pocket, corrects the issue.
.

I live in Nothern IN. ALL the pep Boys stores just closed in this area. Apparently there weren't enough thrilled return customers to make this area profitable. After reading the scores of complaints regarding Pep Boys service department, I guess I can conclude "no big loss". All the newer cars posess various OBD II CAN (Control area network) electrical systems. Servicing these vehicles SUCCESSFULLY has moved 'way beyond the capabilities of Pep Boys, Midas, and the rest of these "we'll work on anything and fix anything" type stores.
.
Sadly, the trouble codes in cars now can't be downloaded with a paper clip reading the "check engine lite" codes like just a few years ago. The manufacturers have very effectively made TOTAL diagnosis the sole ability of their dealers. The FED dictated ALL cars must have the same type of diagonistic connector near the steering wheel dash area. The information obtained by Equus and similar code readers (available to the public) can mainly access emmission data only. No reading data on cruise control, theft system(s), ABS, traction control, and any accessory items may be obtained by any reader other than at the car dealer. This includes programming key fobs, "chipped" keys, and many other operations that put the car dealer as the exclusive site of these issues.
.
Just wait 'till your "Passlock" anti-theft system on a late GM car malfunctions. (As mine has) You will then posess a vehicle that is totally useless until the dealer, deep in your pocket, corrects the issue.
.

I live in Nothern IN. ALL the pep Boys stores just closed in this area. Apparently there weren't enough thrilled return customers to make this area profitable. After reading the scores of complaints regarding Pep Boys service department, I guess I can conclude "no big loss". All the newer cars posess various OBD II CAN (Control area network) electrical systems. Servicing these vehicles SUCCESSFULLY has moved 'way beyond the capabilities of Pep Boys, Midas, and the rest of these "we'll work on anything and fix anything" type stores.
.
Sadly, the trouble codes in cars now can't be downloaded with a paper clip reading the "check engine lite" codes like just a few years ago. The manufacturers have very effectively made TOTAL diagnosis the sole ability of their dealers. The FED dictated ALL cars must have the same type of diagonistic connector near the steering wheel dash area. The information obtained by Equus and similar code readers (available to the public) can mainly access emmission data only. No reading data on cruise control, theft system(s), ABS, traction control, and any accessory items may be obtained by any reader other than at the car dealer. This includes programming key fobs, "chipped" keys, and many other operations that put the car dealer as the exclusive site of these issues.
.
Just wait 'till your "Passlock" anti-theft system on a late GM car malfunctions. (As mine has) You will then posess a vehicle that is totally useless until the dealer, deep in your pocket, corrects the issue.
.

I challenged PepBoys (Corporate) to investigate my claims and they have not responded. They still claim that a piece of glass that was triangular in shape and approximately 1" X 1' X 1 1/2" penetrated my tire (the piece of glass that they planted in my tire) so I challenged them to take the tire off and show me where the piece of glass went through the tire.

I told them that the conclusion of their investigation was not exactly the way I said it was I would pay for the investigation and I would also purchase 4 brand new tires (their most expensive tires they sell) if they could remotely show me with any reasonable explanation, where the piece of glass penetrated the tire. The only comment I got from them so far is "matter closed".

I challenged PepBoys (Corporate) to investigate my claims and they have not responded. They still claim that a piece of glass that was triangular in shape and approximately 1" X 1' X 1 1/2" penetrated my tire (the piece of glass that they planted in my tire) so I challenged them to take the tire off and show me where the piece of glass went through the tire.

I told them that the conclusion of their investigation was not exactly the way I said it was I would pay for the investigation and I would also purchase 4 brand new tires (their most expensive tires they sell) if they could remotely show me with any reasonable explanation, where the piece of glass penetrated the tire. The only comment I got from them so far is "matter closed".

There has been a rebuttal regarding my complaint. I suggest that the readers here read the rebuttal by someone that is either employed by PepBoys or someone that just doesn't care about the consumer (you and me).

Did he read that part that said the debris in the tire was planted by PepBoys and there was no damage to the sidewall. Not only was there no damage, there wasn't even a mark when I cleaned out the debris. I believe we are all tired of getting ripped off. This particular PepBoys is right next to a large retirement community (most of which are on fixed incomes and can barely make it as it is). Its not right and its not fare to all the hard working individuals out there that are trying to make an honest living.

Pepboys determined that the tire was too damaged to fix. You took your tire elsewhere. So where is the ripoff?? For your information, if a tire has sidewall damage, its pretty much unfixable. Some places will fix it but its a risk. Most places won't since they understand liability. They know that guys like you, so sure of the usefulness of that tire would get amnesia and forget it was he who demanded the repair when in court sueing the tire place for creating a hazardous situation that caused your auto wreck when the sidewall patch blew and you flipped over 10 times. No doubt Pep boys said good riddance to hacks like you.