I ran over a bottle, drove home and had a flat tire the next morning. I took my car to Pep Boys in Anaheim Hills to fix the tire. They told me it would be ready in two hours so I left the tire with them to repair. When I came back two hours later to have it installed they told me that it couldn't be repaired be cause it had sidewall damage. They tried to sell me a new tire and refused to fix the one I brought in. This tire was only a couple of months old so I asked them were the damage was and they pointed to rubber that they planted in the tire along with a piece of broken glass. The glass that they planted inside the tire was a thin piece of a broken drinking glass. The bottle that I ran over was heavy-duty vase that fell out of a back of a truck that was moving a residence. It was obvious that it wasn't from the same vase!
I asked the manager to show me the damage and he said "right there" pointing to the rubber. So I brushed away the rubber and said, "Where is the damage" and again he pointed at the rubber filings that they put in my tire. I said once again "where is the damage" and he asked the mechanic that took the tire off the rim to show me and before the mechanic got to the tire the manager said I'm sorry we can't fix it, there's nothing we can do. Do you want a new tire? I just picked the tire up and took it to another tire store where they took out a small peace of glass and repaired the tire for half of what the original quote was that I got from Pep Boys.
I was a lifetime customer of Pep Boys and have been going there since I bought my 1st car at age 16. That was 49 years ago and I also worked on tires myself for many years. This was a complete set-up; they tried to rip me off but didn't get away with it. If I had my camera with me I would have taken pictures of the debris they put on the inside of my tire. Anyway, I will never go back to Pep Boys until their policy changes and the two that set me up are fired and I get an apology from Pep Boys Corporate senior management.
Yorba Linda, California