- Report: #243875
Complaint Review: Pep Boys PepBoys Dino (manager)
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| Pep Boys PepBoys Dino (manager) 40605 Winchester Road
Temecula, California U.S.A. |
|
Pep Boys PepBoys Dino (manager) replaced radiator once, then kept reheating and fixed it twice, then 3rd time engine blew and they said my car was a piece of junk and said no refund! Ripoff Temecula California
*General Comment: hot engine
*Consumer Comment: Head Gaskets
*Consumer Comment: I would tell them too late
*Author of original report: Received phone call from Pep Boys
*Consumer Suggestion: George, we need more information here!
*Consumer Suggestion: So.....
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I went to Pep Boys in Temecula Store #800 on March 3rd to have my radiator replaced and fixed because the car was overheating. After that visit, the car continued to overheat, so I brought it back to the store on March 7th. They said there was an "air bubble" or something and they fixed it. On March 13th, I was stuck on the side of Interstate 15, smoke billowing from my hood, and a car that would no start. I called manager Dino and asked for a tow truck, and he said I would have to arrange for the tow truck. I called another store, Express Tire in Murrieta (951-696-5200) and they had Diamond Valley Towing (951-760-4588) pick me up. There diagnosis was a possible head gasket, which they said meant the engine was ruined.
I had stopped by Pep Boys while en route with the tow truck company to get a refund on the original 834.98 that I spent at store 800 in Temecula. The manager, Dino, said he would not give me a refund, that he had done his job putting in the radiator, and furthermore, my car was a piece of junk anyway. About 4 eyewitnesses in the store that day came up to me and gave me their phone number-they said give them a call if I ever needed a witness to this. Then I had the tow truck driver listen as I asked one final time if Dino would give me a refund, and his answer was no.
I would have been satisfied at least to have received a refund that day, although the manager's conduct was completely out of order. However, now I will seek damages to include the original amount spent on repairs (834.98), plus the costs of a full repair of my car by someone other than store number 800 in Temecula or anyone affiliated with them.
I have notified my attorney of this matter, and I have given her receipts, phone numbers, and contact information of everyone involved. As of right now, I am thoroughly dissatisfied with Pep Boys in general, and I would tell anyone I knew to never go to Pep Boys.
I would rather resolve this issue outside of a courtroom. I don't know if Pep Boys even knows about this store's practices.
Thank You,
George Hartline
Temecula, CA
951-445-0147
ghartline@hotmail.com
George
Temecula, California
U.S.A.
I had stopped by Pep Boys while en route with the tow truck company to get a refund on the original 834.98 that I spent at store 800 in Temecula. The manager, Dino, said he would not give me a refund, that he had done his job putting in the radiator, and furthermore, my car was a piece of junk anyway. About 4 eyewitnesses in the store that day came up to me and gave me their phone number-they said give them a call if I ever needed a witness to this. Then I had the tow truck driver listen as I asked one final time if Dino would give me a refund, and his answer was no.
I would have been satisfied at least to have received a refund that day, although the manager's conduct was completely out of order. However, now I will seek damages to include the original amount spent on repairs (834.98), plus the costs of a full repair of my car by someone other than store number 800 in Temecula or anyone affiliated with them.
I have notified my attorney of this matter, and I have given her receipts, phone numbers, and contact information of everyone involved. As of right now, I am thoroughly dissatisfied with Pep Boys in general, and I would tell anyone I knew to never go to Pep Boys.
I would rather resolve this issue outside of a courtroom. I don't know if Pep Boys even knows about this store's practices.
Thank You,
George Hartline
Temecula, CA
951-445-0147
ghartline@hotmail.com
George
Temecula, California
U.S.A.
This report was posted on Ripoff Report on 04/13/2007 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys-PepBoys-Dino-manager/Temecula-California-92591/Pep-Boys-PepBoys-Dino-manager-replaced-radiator-once-then-kept-reheating-and-fixed-it-t-243875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 General Comment
hot engine
AUTHOR: paul - (United States of America)
SUBMITTED: Tuesday, April 03, 2012
When you bring a broken car in for repairs the only thing a mechanic can do is repair the obvious problems. When an engine overheats the added strain to all engine components can and usually does destroy or deteriorate gaskets, seals, wires, warped castings and burnt ceramics so its only a matter of time before something else goes and the domino effect snowballs. I am sure Pep Boys were doing what they could to get you going again and there are times when the engine doesn't get to the "too Hot" stage and it can be repaired. Pep Boys doesn't owe you a refund. You still have the radiator and the labor is already done. I am sorry for the blown engine but in reality it was probably on it's way out when you brought it to them in the first place. You say the manager was rude but I'm sure you didn't walk into the store that day with a 6 pack and a smile to try to negotiate instead of demanding. I personally have dealt with this franchise and have only been treated with respect.
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I'm responding to this because I had to replace my headgaskets recently. I did all the work myself, but I understand your frustrations of having a recurring problem. I flushed my cooling system, replaced the thermostat, and was still having overheating issues. I had to do all the research myself to finally figure out the problem, but had a shop give the final diagnosis. Unfortunately, if all you say is the car is overheating, they won't check for a headgasket, it's not a common problem (unless you drive a '96-'99 subaru). Your engine may not be ruined, and don't take the other shops word for it. If you didn't run the car hot for too long, then there is a good chance your heads and block are still good.
When you have a recurring problem like this, don't continue to frequent the same shop and tell them to replace what was already replaced. Ask them for more help, tell them what is happening, and let them figure it out themselves. If you just go back and say "replace the radiator", that's all they'll do.
When you have a recurring problem like this, don't continue to frequent the same shop and tell them to replace what was already replaced. Ask them for more help, tell them what is happening, and let them figure it out themselves. If you just go back and say "replace the radiator", that's all they'll do.
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What's this? #3 Consumer Comment
I would tell them too late
AUTHOR: Carl - (U.S.A.)
SUBMITTED: Thursday, May 03, 2007
and keep this report right here for all to see. I had a huge problem at the marlowe heights store here in maryland about two months ago. And you had better check the signatures on the paper showing the mechanics and his buddy.
On my paper it shows a mechanics and a alien signature which I know their was only one mechanic on that day. I think the person that signed it was the service writer and being from that department and knowing the ins and outs of that department she was no way qualified to sign the buddy part of the order checking his work.
Just tell pep boys I will see you in court.
On my paper it shows a mechanics and a alien signature which I know their was only one mechanic on that day. I think the person that signed it was the service writer and being from that department and knowing the ins and outs of that department she was no way qualified to sign the buddy part of the order checking his work.
Just tell pep boys I will see you in court.
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What's this? #4 Author of original report
Received phone call from Pep Boys
AUTHOR: George - (U.S.A.)
SUBMITTED: Wednesday, April 18, 2007
Bob Haynes of Pep Boys has contacted me, letting me know he will work with me. However, the stipulation is that I take this rip-off report off this website before we move any further.
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What's this? #5 Consumer Suggestion
George, we need more information here!
AUTHOR: Steve [Not A Lawyer] - (U.S.A.)
SUBMITTED: Saturday, April 14, 2007
George,
You never stated what kind of car you have or how many miles, etc. This is all essential information for us to see the big picture.
Also you stated that you took it to Pep Boys to have the radiator replaced. Did they not do what you asked of them?
I did not see where you said you took the car to Pep Boys to have the overheating problem diagnosed.
Maybe the manager was right, even though his wording and/or attitude may have been wrong. However, there is nothing illegal about this manager expressing his opinion. And what exactly did the eyewittnesses witness? The conversation? The diagnosis? the repair? Or you knowingly driving your car in an overheating condition?
Driving a car even 1 time in an overheating condition can do serious engine damage. You clearly stated that it was still overheating on the 3rd of March, but you continued to drive it and brought it back on the 7th of March! That is 4 days of driving an overheating vehicle! Now, on the 13th it finally gives up. That is 6 more days of driving an overheating vehicle!
After 1 overheat, you should change your oil immediately. Did you? If not, why not? Did use use full synthetic oil in your engine or the cheap $12.99 oil change?
I think the only problem here is a poorly maintained vehicle, and operator error. This comes from an experienced mechanic. I have seen this movie too many times.
People refuse to properly maintain their vehicle and/or stop driving it with a serious problem, and then want to blame the last person who worked on it.
Why exactly do you feel that you were entitled to a refund for the work that was obviously performed as agreed? Please explain this.
I think we need to get the Pep Boys manager on here to give us the rest of the story.
You never stated what kind of car you have or how many miles, etc. This is all essential information for us to see the big picture.
Also you stated that you took it to Pep Boys to have the radiator replaced. Did they not do what you asked of them?
I did not see where you said you took the car to Pep Boys to have the overheating problem diagnosed.
Maybe the manager was right, even though his wording and/or attitude may have been wrong. However, there is nothing illegal about this manager expressing his opinion. And what exactly did the eyewittnesses witness? The conversation? The diagnosis? the repair? Or you knowingly driving your car in an overheating condition?
Driving a car even 1 time in an overheating condition can do serious engine damage. You clearly stated that it was still overheating on the 3rd of March, but you continued to drive it and brought it back on the 7th of March! That is 4 days of driving an overheating vehicle! Now, on the 13th it finally gives up. That is 6 more days of driving an overheating vehicle!
After 1 overheat, you should change your oil immediately. Did you? If not, why not? Did use use full synthetic oil in your engine or the cheap $12.99 oil change?
I think the only problem here is a poorly maintained vehicle, and operator error. This comes from an experienced mechanic. I have seen this movie too many times.
People refuse to properly maintain their vehicle and/or stop driving it with a serious problem, and then want to blame the last person who worked on it.
Why exactly do you feel that you were entitled to a refund for the work that was obviously performed as agreed? Please explain this.
I think we need to get the Pep Boys manager on here to give us the rest of the story.
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What's this?
did you have them install the radiator on your word, or did you have them diagnose the overheating issue themselves? Not that I am a backer of those guys by any stretch, but there is a difference.
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What's this? 
