- Report: #795870
Report - Rebuttal - Arbitrate
Complaint Review: Pep Boys Santa Ana
Pep Boys Santa Ana120 East 1st Street, Santa Ana, CA 92701, California United States of America
Pep Boys Santa Ana Automotive Repair & No refunds when they mess up your car Santa Ana,, California
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So then I have to come back once again (#4 time) and get the car realigned. Still shaking and pulling hard to the right. They tell me now that there is nothing they can do cuz the car is within its alignment specifications. I go to a specialist in alignment and he finds that they never took the weights off the wheels before balancing them so there were too many weights making my tires shake uncontrollably to the point I almost lost control of my vehicle on the freeway and it was exremely hairy!! They also found the car to be out of alignment so I called Javier the manager who gave me the tires after arguing about it first last time and tell him I went elsewhere and they were able to fix the car completely and I want my bill paid by Pep Boys. He says ok bring the receipt and we will pay you. I bring the receipt and because it is on the alignment specialists letterhead stamped on the alignment sheet they say it is not an acceptable receipt and won't give me the money to repair my car which they messed up. I am taking them to court where I will totally win and they will pay alot more than $80 which was the cost of my repairs for the repair of damages they did to my car.
This report was posted on Ripoff Report on 11/07/2011 02:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys-Santa-Ana/-Santa-Ana-CA-92701-California-92701/Pep-Boys-Santa-Ana-Automotive-Repair-No-refunds-when-they-mess-up-your-car-Santa-Ana-795870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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