Pep Boys (Victor Sanchez) Formerly Firestone Service Center Incompetent And Crooked - Avoid Them. Celebration, Florida

I called them this morning and asked the price for an A/C system elaluation.  I spoke with Rick, who told me there is no charge for an A/C evaluation, but I would have to leave my car for an hour or two.  I am a nearby resident, and told Rick I would be right over.

I surrendered the key after telling him, "It blows cool - but not cold.  I think it may only need to be charged with freon. Two hours later, he called me to tell me the system has major leaks, a crack in the condensor, the condensor fan doesn't work, etc. etc. He was going to have to have to order parts, etc. It was a pack of lies. The price for this FREE evaluation? $1,400. Also, he had evacuated all the freon from my system, so I would need to leave it to have the work done or drive a car whose A/C system now only blows HOT.

I walked back to the shop and asked for the Manager, Victor Sanchez as I felt he would like to know I was dissatisfied with this and wanted the car's A/C at least working the way it was when I dropped it off 2 hours earlier.

His response was basically, "Too bad.  Goodbye and don't come back".  I stopped at an auto parts store, bought some cans of freon, installed them and the system is running better than ever. Total expense?  About $60.  These guys are the reason our State regulates mechanics and makes them provide written estimates on all work.  In my case, he disposed of all the paperwork as we were talking, basically trying to make it look as if I'd never been there.  He is a very dishonest guy and I am cutting up my Pep Boys Card.  I will never do business with them again.