- Report: #1146844
Report - Rebuttal - Arbitrate
Complaint Review: Pep Boys
Pep Boys20229 U.S. 19 Cranberry Township, Pennsylvania USA
Pep Boys Botched tire balance Cranberry Township Pennsylvania
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I bought a new set of tires for my 2007 Chevy Siverado. Upon driving home I noticed that there was servere vibration coming from the tires, and it got progressively worse the faster I went, up to 75 MPH. I returned to the store with my complaint. I was informed by the store manager that their balancer only went up to 65 MPH, and therefore they couldn't guarantee the balance on any speeds above 65MPH. I complained that I thought this was absurd, he relented, they rebalanced my wheels, and I drove home without incident. It seems they CAN balance tires correctly when they try.
I drove an extra 25 miles and lost 2 hours because they failed to do their job correctly the first time. This is a company which sells and mounts tires for a living. One would think they'd have the hang of it by now.
This report was posted on Ripoff Report on 05/15/2014 01:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys/Cranberry-Township-Pennsylvania-16066/Pep-Boys-Botched-tire-balance-Cranberry-Township-Pennsylvania-1146844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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