Pep Boys Bait & Switch on repair quote. Las Vegas, Nevada

On Monday, May 7, 2012 I called this store to get a quote to replace a broken passenger side mirror on my 2011 Nissan Sentra. I was quoted $120 for labor plus the part. The part is available aftermarket online for approximately $50 - $70. In fact, in the proken pieces of the mirror asembly there was a price sticker for $53, so I had a pretty good idea of what the part should cost. I was advised that the part would have to be ordered and would take 3 - 5 days to receive, the overall quote was under $200. As the dealer quote - which I have in writing - for the same repair was $338, I was pleased to receive a lower price.

On Friday afternoon, May 11, 2012 I brought my car to this location to arrange for the parts order towards the repair. The service tech made the phone call to get the part, punched in my information for the car and the part and told me it would be $449 for the repair!  I questioned how it could be so much higher than their quote and he said it would $259 for labor and $120 for the part - essentially double their original quote. Now $259 and $120 comes to $379, so what was the additional $70 for? "That's just what it is" was his response. I refused and left.

I'm not adverse to a reasonable markup for getting a part elsewhere but a 100% markup is simply outrageous. They will now lose a customer and a repair job.