- Report: #882427
Report - Rebuttal - Arbitrate
Complaint Review: Pep Boys
Pep Boys7399 W Lake Mead Blvd Las Vegas, Nevada United States of America
Pep Boys Bait & Switch on repair quote. Las Vegas, Nevada
*Author of original report: Resolved
*Author of original report: The tap dance continues
*Author of original report: Correction to date
On Friday afternoon, May 11, 2012 I brought my car to this location to arrange for the parts order towards the repair. The service tech made the phone call to get the part, punched in my information for the car and the part and told me it would be $449 for the repair! I questioned how it could be so much higher than their quote and he said it would $259 for labor and $120 for the part - essentially double their original quote. Now $259 and $120 comes to $379, so what was the additional $70 for? "That's just what it is" was his response. I refused and left.
I'm not adverse to a reasonable markup for getting a part elsewhere but a 100% markup is simply outrageous. They will now lose a customer and a repair job.
This report was posted on Ripoff Report on 05/14/2012 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys/Las-Vegas-Nevada-89128/Pep-Boys-Bait-Switch-on-repair-quote-Las-Vegas-Nevada-882427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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