- Report: #906092
Report - Rebuttal - Arbitrate
Complaint Review: Pep Boys
Pep Boys4751 Mcknight Rd Pittsburgh, Pennsylvania United States of America
Pep Boys state inspection rip off Pittsburgh, Pennsylvania
I asked Ricky what is the error code and all I got was a sleazy response that "it gives us an idea where to look at" and that I really need to pay for it. I refused to pay for the diagnosis but was still forced to pay ~$30 for the failed inspection. When took the car home and googled the error code I found out that it is a coolant temperature issue, which could have a number of possible causes, none of which seemed worth $90.
Long story short, I checked what I could myself (temperature sensors, thermostat, etc), couldn't find anything wrong with it, cleared the errors triggering the "check engine" light, used the car for about 2 weeks / 500 miles, and took it to another place for the state inspection. It passed the inspection without issues and 2000 miles later the "check engine" light has not come back on.
I can't help but think that Pep Boys mechanics triggered the error code somehow - maybe just by being clueless but possibly deliberately (unplugged the sensor perhaps?). Such attempts to coerce customers into paying for fixing nonexistent problems are disgusting. Even though my financial loss in this interaction was small (the cost of the failed inspection), I will stay away from Pep Boys from now on and will advise anyone I know to do the same.
This report was posted on Ripoff Report on 07/03/2012 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys/Pittsburgh-Pennsylvania-15237/Pep-Boys-state-inspection-rip-off-Pittsburgh-Pennsylvania-906092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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