- Report: #849595
Report - Rebuttal - Arbitrate
Complaint Review: Pep Boys
Pep Boys8888 jamacha blvd spring valley, California United States of America
Pep Boys Worst mechanic shop spring valley, California
We then left the van again so they can check the work they did the day before. They then told us the computer that reads the parts was broken and we needed a new one and the reason why the car is jolting is. Because something is wrong with the transmission. In my head I knew it was not the transmission because my van was running fine before I took it to them. So I take my van home. My husband drives to the store down the street to the store my van turned off on him 3 times on the way home.
The next day my van would not start at all. I was very upset that the second time that I took the van to pep boys a new problem. I asked my maintenance guy to check my car since he fixed my sister car. He found the problem less than 5 minutes he said that all the problems was because of the fuel not passing through the engine. Pep boys towed my van to there shop I didn't tell them that I knew the problem to the van. I wanted to see if they really knew what they were doing. I asked them could the fuel pump cause the jolting and the shutting down they said no.
We ended up having to rent a van for the weekend since we had already reserved a room in anahem because we had planned to go to disneyland with our van that was running fine before we took it to pep boys. We ended up spending over 700.00 for a van that we could not drive and another 500.00 for the car we had to rent. It turns out that it was the fuel pump. My husband and my brother in law fixed it not only did my van stop jolting the engine light turned off what do you know it was not the transmission or the computer.
This report was posted on Ripoff Report on 03/06/2012 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys/spring-valley-California-91977/Pep-Boys-Worst-mechanic-shop-spring-valley-California-849595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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