- Report: #746836
Report - Rebuttal - Arbitrate
Complaint Review: PepBoys Auto - Tallahassee, Fl
PepBoys Auto - Tallahassee, Fl2353 Apalachee Parkway Tallahassee, Fl, Florida United States of America
PepBoys Auto - New Parts Switched - Paid For Munroe Shocks, Got KYB Tallahassee, Fl , Florida
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That was enough to back me off for a while until I researched it. After getting back from vacation, I took my vehicle to Suntires in Tallahassee today ( JUne 29, 2011) where they removed the KYB shocks and put on Monroe Shocks as requested. I also recieved a written witness statement from Suntire that the shocks they took off my car were KYB. The assistant manager at Suntire told me he didnt think KYB was a 'sister' company to Munroe. He then called his part supplier to confirm and the part supplier told him absolutely not.
My specific compaint was that I bought and paid for Munroe Shocks and did not recieve Monroe Shocks. And, Pepboys refused to fix the problem and instead offered me a flimsy sister company excuse. I believe this is a deceptive practice, if not criminal. I would advise people avoid Pepboys, at least in Tallahassee. I am in the process of filing a claim in small claims court in Leon County Florida and will also write a letter to the State Attorney in the event there are other complaints like this on file.
This report was posted on Ripoff Report on 06/29/2011 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/PepBoys-Auto-Tallahassee-Fl/Tallahassee-Fl-Florida-32301/PepBoys-Auto-New-Parts-Switched-Paid-For-Munroe-Shocks-Got-KYB-Tallahassee-Fl-Flo-746836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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