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  • Report: #250766

Complaint Review: PepBoys Store # 0969

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  • Submitted: Mon, May 28, 2007
  • Updated: Mon, May 28, 2007

  • Reported By:Lawson Missouri
PepBoys Store # 0969
14411 S. Hawthorne Blvd Lawndale, California U.S.A.

PepBoys Auto Store #0969 Rips customer off overcharging their bank account by $513.00 Lawndale California

*Consumer Suggestion: The extra zero

*Consumer Suggestion: an honest mistake - get a lawyer NOW

*Consumer Suggestion: I'm confused...

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PepBoys Auto over charges customer $513.00. Customer was charged $570.33 for products to fix brakes on a buick regal only amounting to $57.33. Customer has receipt stating she should have been charged only $57.33 but when the check hits the customers bank, pepboys charged their account $570.33.
Customer stopped payment on this check, and the bank issued a check to PepBoys for the correct amount of $57.33. After being in contact with a representative from PepBoys nearly a year ago stating the customer was still in debt to PepBoys of the amount $570.33 and wanted to know when they could pay and how they were going to make that payment that day.

After speaking to the PepBoy representative, and explaining that my bank had already paid what was due the inital $57.33 that was listed on my receipt. He asked me to fax him a copy of the receipt. And, after he had viewed it then the matter would come to an end. I faxed him a copy right over.

I then called him to make sure he received it. And, he confirmed he did receive it. He told me he would have to call me back so that he could met with his supervisor over it. I agreed to wait until he called me back. He never called me back. I then called him.

I was told several times he was not in the office. Finally, I was told that the matter was taken care of that it was a mistake and it had not been put in the computer system. Now, I am being harrassed again a year later, this time more seriously. They are now telling me that I owe $677.33 to Certegy Payment Recovery Services, Inc. Because they bought the debt from PepBoys.

They are also telling me that if I do not pay this amount in full that one of their lawyers from A.C.A Recovery, Inc - Norman G. Kalina of Counsel will be prosecuting me for a felony.
I received this letter of statement from Miss Brewer and a copy was sent to Certegy. I called Miss Brewer and again was asked how I was going to make the full payment on May 1, 2007. I stated I would not be making the payment and told her step by step the procedure I took to resolve this matter. She then told me I would need a copy of the notarized letter from my bank stating that the amount had been paid of $57.33. Otherwise she would have no other choice than to prosecute me on a felony.

So, far I have asked for a copy of that notarized letter be sent to me. And, any information on the check number that had been stopped. (A certain number which I will not disclose in this report, available upon request.) I am waiting my bank's reponse.

I do appreciate any help that anyone can provide. It is an aweful thing, that I must go through all of this just to prove that I am the victim. If a receipt says one amount you should be only charged for that amount. It's just that simple.

Julia
Lawson, Missouri
U.S.A.

This report was posted on Ripoff Report on 05/28/2007 02:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/PepBoys-Store-0969/Lawndale-California-90260/PepBoys-Auto-Store-0969-Rips-customer-off-overcharging-their-bank-account-by-51300-Lawn-250766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

The extra zero

AUTHOR: Larry - (U.S.A.)

You wrote a check for $57.33 and it was presented to your bank as being $570.33. I had a similar situation once many years ago because my handwritten decimal point on the check looked like a zero to a data entry clerk.

If you can get a copy of the check you wrote to Pep Boys, your check should show your handwritten amounts of $57.33 and Fifty Seven and 33/100 dollars. When a check is processed at the bank they key in the amount with magnetic ink in the lower right of the check, with the last two places being the cents. Your check will probably show the numbers 0000057033 in the lower right corner, instead of the correct amount of 0000005733.

My guess is that your mis-coded check was returned to Pep Boys and some idiot clerk assumed that it was a bad check instead of a mis-coded check. It is doubtful that anyone at Pep Boys ever went back to the source documents (the invoice and the deposit slip) to see that there was an error made at the bank.

It will take some work on your part, but find name and address of Pep Boys' CEO from the California Secretary of State website or from whatever agency keeps corporate records in your state. Then write to Pep Boys and demand that they put an end to this lunacy. Include the threat from Certegy that they are going to have you prosecuted for a felony. I once had a problem with something at Pep Boys and it got corrected immediately when I to the top management.
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#2 Consumer Suggestion

an honest mistake - get a lawyer NOW

AUTHOR: Donna - (U.S.A.)

If you look at the number pad on your keyboard you will see that the (0) is just to the left of the (.) key. It is very easy to hit both keys at the same time while entering numbers and A (0) could easily be added to the dollar amount.

That is my guess as to how the problem started.

It was a simple, honest mistake that should have been fixed by the first individual that you spoke to on the phone.

Now that it has gotten this far, and credit collection agencies are involved, it is time to get a lawyer.

Even if you have to pay the lawyer 2 or 3 times the amount of the debt that the agency claims you owe, it will be worth it.

It's not just the numbers in your checking account that matter.

It's the number of your CREDIT SCORE that you have to protect AT ALL COSTS.

Good luck, I'm sorry to say you're going to need it.
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#3 Consumer Suggestion

I'm confused...

AUTHOR: Danielle - (U.S.A.)

How is it that Pep Boys was able to change the amount on your check? Did you ever get a copy of the cancelled original check? You say that you noticed they took out the wrong amount and THEN put a stop payment on it. How is this possible? My experience having had worked for a bank is that once a check clears, it clears. You cannot put a stop payment after the fact. Was this a checkcard that you used and they put in an extra zero?

As for the felony threat, it is bogus (though I'm not a lawyer). The law as I understand it reads that it is a felony to write a bogus check over $100 with the intent to defraud the individual to whom the check is written. These debt collectors bought an old debt. You did not write the check to them. I would send them a letter demanding that they cease to contact you.
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