• Report: #442533

Complaint Review: Pepboys

  • Submitted: Fri, April 10, 2009
  • Updated: Mon, July 13, 2009

  • Reported By:Northwest Washington
Pepboys
7121 Little River Turnover Annadale, Virginia U.S.A.

Pepboys The store allowed a unauthorized person to use my visa debit card with my picture on to purchase expensive items. Annadale Virginia

*UPDATE EX-employee responds: Customers swipe themselves

*UPDATE EX-employee responds: Pep Boys IS responsible for fraudulent acceptance of credit cards

*UPDATE EX-employee responds: Credit Card transx

*Consumer Suggestion: Credit Card company

*Consumer Suggestion: Credit Card company

*Consumer Suggestion: Credit Card company

*Consumer Suggestion: Credit Card company

*Consumer Comment: The whole story?

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The store allowed an unauthorized person to purchase tires, and other items with my visa debit card that has my picture on it. I do not understand why they would allow a customer to make a purchase using a visa debit card with out asking for another form of identification, as well as a pin number. I have been violated by the unauthorized usage of my visa card. I believe the person may know someone with in this particular store because they passed several Pepboy locations to complete this transactions without having proper identification to decline the purchase. I would like my money back. I have reported this to Pepboy Corporate Offices, nothing has been done, and it has been reported to my local police department. I've also spoken with the manager who suggested that I speak with the corporate office in reference to this matter. I would like assistances with the return of my $700 transaction.

Thank-you,
Chrissy

Chris
Northwest, Washington
U.S.A.

This report was posted on Ripoff Report on 04/10/2009 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pepboys/Annadale-Virginia-22003/Pepboys-The-store-allowed-a-unauthorized-person-to-use-my-visa-debit-card-with-my-picture-442533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Customers swipe themselves

AUTHOR: Unlucky - (U.S.A.)

I used to be a Sales Associate for Pep Boys (in Kenwood, Ohio). Usually, if the customer was paying with a credit card, they swiped it themselves and I wouldn't have handled the card at all. And you can't really trust the cashier to protect you. Most of them are underpaid and have to deal with so many idiots that they could care less.
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#2 UPDATE EX-employee responds

Pep Boys IS responsible for fraudulent acceptance of credit cards

AUTHOR: Bob - (U.S.A.)

@Mechanicgtr

You are completely wrong. Any company that is authorized by a card issuer to accept credit/debt payments is responsible for adhering to the issuers guidelines, and for Visa, Mastercard, and Discover that means several things.

1. Ensuring that the card is signed.
2. Ensuring that to the best of your ability, the user IS the owner of the card.

That means that in the case of cards with photo id included, making sure the photo matches the person using the card.

Failure to adhere to these guidelines could result in the businesses suspension from accepting credit card payments.
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#3 UPDATE EX-employee responds

Credit Card transx

AUTHOR: Mechanicgtr - (U.S.A.)

You should speak with the corporate office. It also brings into question the nature of the transaction though. Was the "unauthorized user" a family member? Was the service done on YOUR car? How did they get your credit card? Your story doesn't sound convincing which is why they recommend that you speak to the corporate office (it's a get-you-out-of-my-hair tactic).

Along with corporate office, you should also speak with the local law enforcement. If this individual is using your card, don't you want it on report?
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#4 Consumer Suggestion

Credit Card company

AUTHOR: Ashley - (U.S.A.)

Unfortunately it sounds like your dispute is not with pep boys but with the credit card company. There is no law requiring a picture ID be used with a credit card so most cashiers do not even look at the card.

It sounds as if your credit card was stolen and used to purchase items without your authorization. If a purchase is made without your authorization then you need to dispute the charges with your bank or credit card company to get the charges reversed. Pep boys is not required to give you any money back for these transactions as it was your responsibility to keep track of the cards and report them lost or stolen. It is your responsibility to dispute unauthorized charged.
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#5 Consumer Suggestion

Credit Card company

AUTHOR: Ashley - (U.S.A.)

Unfortunately it sounds like your dispute is not with pep boys but with the credit card company. There is no law requiring a picture ID be used with a credit card so most cashiers do not even look at the card.

It sounds as if your credit card was stolen and used to purchase items without your authorization. If a purchase is made without your authorization then you need to dispute the charges with your bank or credit card company to get the charges reversed. Pep boys is not required to give you any money back for these transactions as it was your responsibility to keep track of the cards and report them lost or stolen. It is your responsibility to dispute unauthorized charged.
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#6 Consumer Suggestion

Credit Card company

AUTHOR: Ashley - (U.S.A.)

Unfortunately it sounds like your dispute is not with pep boys but with the credit card company. There is no law requiring a picture ID be used with a credit card so most cashiers do not even look at the card.

It sounds as if your credit card was stolen and used to purchase items without your authorization. If a purchase is made without your authorization then you need to dispute the charges with your bank or credit card company to get the charges reversed. Pep boys is not required to give you any money back for these transactions as it was your responsibility to keep track of the cards and report them lost or stolen. It is your responsibility to dispute unauthorized charged.
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#7 Consumer Suggestion

Credit Card company

AUTHOR: Ashley - (U.S.A.)

Unfortunately it sounds like your dispute is not with pep boys but with the credit card company. There is no law requiring a picture ID be used with a credit card so most cashiers do not even look at the card.

It sounds as if your credit card was stolen and used to purchase items without your authorization. If a purchase is made without your authorization then you need to dispute the charges with your bank or credit card company to get the charges reversed. Pep boys is not required to give you any money back for these transactions as it was your responsibility to keep track of the cards and report them lost or stolen. It is your responsibility to dispute unauthorized charged.
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#8 Consumer Comment

The whole story?

AUTHOR: Robert - (U.S.A.)

This report seems to be lacking several important details. One important one is that it appears you know who this person is. Because you said that they went past several other places to get to this Pep Boys. If you don't know who they are how do you know they went by several other places?

So how did this person get your card?
Do you know who this person is?
Did you contact your bank?
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