- Report: #762142
Complaint Review: Perfect Select Rewards
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| Perfect Select Rewards
Internet, Arizona United States of America |
|
Perfect Select Rewards suspicious Internet, Arizona
*UPDATE Employee: Opportunity to Respond
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We had an offer from Perfect Select Award for a 7 day cruise including airfare for $299 for each person. We had to send the money in a money order. There is no customer protection using a money order, so this is very suspicious that they don's accept a credit card. Nothing about this company rings legit. The first part of the promotion was that they couldn't afford the stamp, we had to enclose a return envelop, how funny is that!!! Red flad, for sure. Another bad sign, they don't take phone calls??? Hope someone investigates this company and follows up with charges.
This report was posted on Ripoff Report on 08/07/2011 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Perfect-Select-Rewards/Internet-Arizona-86405/Perfect-Select-Rewards-suspicious-Internet-Arizona-762142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Opportunity to Respond
AUTHOR: Robinson - (United States of America)
SUBMITTED: Wednesday, August 17, 2011
Thank you for the opportunity to respond to your concerns.
You received a promotional offer from a 3rd party as a thank you for spending time with them to hear more about their products and services. All our promotional offers require the recipient to follow the terms and conditions in order to participate. Credit card merchants policies do not allow companies to charge recipients deposits to be held on your behalf for future travel. Deposits
can only be collected in the form of a check, cashiers check, or money order if deposits are collected prior to traveling it is up to the travel provider what form that deposit takes. Our policy only allows for a money order.
Recipients are required to provide the postage and envelope to receive the promotional
certificate they selected. There is no deliberate attempt by us to hide the requirement and it is outlined in the terms and conditions. There are two reasons for the requirement one benefits you and the other is financial on our part. One, you are required to provide a self addressed stamped envelope to ensure that we have the correct address in order for you to receive the promotional offer/certificate you requested and two the thank you incentive you received from the company you visited did not provide for the shipping for you to receive the certificate and that was an
obligation you were to fulfill when requesting your certificate. While it may seem insignificant that the postage and envelope is required to be provide by the recipient, if you were to multiply the cost of the shipping and handling by the tens of thousands you can see that it is a substantial cost to process.
We understand that it can be frustrating to go through the process of a promotional travel certificate. We try to assist everyone through the redemption process as much as we can and understand that having to adhere to terms and conditions of a promotional travel offer is not always convenient for everyone.
We apologize for any misunderstanding and inconvenience to you.
Sincerely
Perfect
Select Rewards
You received a promotional offer from a 3rd party as a thank you for spending time with them to hear more about their products and services. All our promotional offers require the recipient to follow the terms and conditions in order to participate. Credit card merchants policies do not allow companies to charge recipients deposits to be held on your behalf for future travel. Deposits
can only be collected in the form of a check, cashiers check, or money order if deposits are collected prior to traveling it is up to the travel provider what form that deposit takes. Our policy only allows for a money order.
Recipients are required to provide the postage and envelope to receive the promotional
certificate they selected. There is no deliberate attempt by us to hide the requirement and it is outlined in the terms and conditions. There are two reasons for the requirement one benefits you and the other is financial on our part. One, you are required to provide a self addressed stamped envelope to ensure that we have the correct address in order for you to receive the promotional offer/certificate you requested and two the thank you incentive you received from the company you visited did not provide for the shipping for you to receive the certificate and that was an
obligation you were to fulfill when requesting your certificate. While it may seem insignificant that the postage and envelope is required to be provide by the recipient, if you were to multiply the cost of the shipping and handling by the tens of thousands you can see that it is a substantial cost to process.
We understand that it can be frustrating to go through the process of a promotional travel certificate. We try to assist everyone through the redemption process as much as we can and understand that having to adhere to terms and conditions of a promotional travel offer is not always convenient for everyone.
We apologize for any misunderstanding and inconvenience to you.
Sincerely
Perfect
Select Rewards
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