• Report: #447842

Complaint Review: Perfomance Health USA

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  • Submitted: Thu, April 30, 2009
  • Updated: Wed, July 07, 2010

  • Reported By:Mililani Hawaii
Perfomance Health USA
P.O. Box 971030 Orem, Utah U.S.A.

Perfomance Health USA Billed $87 on my VISA for unauthorized resV Pro capsules Orem Utah

*Consumer Suggestion: I've had similar problems

*UPDATE Employee: NEED TO READ TERMS AND CONDITIONS OF THE OFFER BEFORE YOU BUY.

*UPDATE Employee: NEED TO READ TERMS AND CONDITIONS OF THE OFFER BEFORE YOU BUY.

*UPDATE Employee: NEED TO READ TERMS AND CONDITIONS OF THE OFFER BEFORE YOU BUY.

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I have sent the following letter to Performance Health USA which protests their shipping of unordered merchandise and unauthorized charging of my VISA account:
95-1039 Ha Alohi St.
Mililani, Hawaii 96789
April 30, 2009
Performance Health USA LLC
P.O. Box 971030
Orem, UT 84097-1030

To the management of Performance Health USA,

I am returning the resV Pro you shipped to me on April29, which I did not order.You have thirty days to reverse the Bank of America VISA charge off $85.26 billed to me.

Yesterday, April 29, I received in my mail a package resembling my normal receipt of prescription drugs from a pharmaceutical firm. I opened the package and found a bottle of 60 resV Pro capsules from your company. There was no packing slip or invoice in the package. I did not order these capsules. I had earlier provided your company with credit card information to be used to cover S&H charges for a free sample of these capsules, not for the purchase of 60 capsules.

I looked up my Bank of America Credit Card details on the INTERNET and discovered you had charged my account for $85.26 for the shipped capsules. I consider this type of business operation to be criminal. I have contacted Bank of America to stop payment, but they informed me you have 30 days to reverse the credit charges before they can enter into a disputed charge inquiry.

The resV Pro is being returned to you via USPS priority mail today. You have 30 days to reverse the credit charges before I formally dispute the charges with B of A.


Ron
Mililani, Hawaii
U.S.A.

This report was posted on Ripoff Report on 04/30/2009 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Perfomance-Health-USA/Orem-Utah-84097-1030/Perfomance-Health-USA-Billed-87-on-my-VISA-for-unauthorized-resV-Pro-capsules-Orem-Utah-447842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

I've had similar problems

AUTHOR: Seth Levoci - (USA)



I found an updated phone number for ResV Pro at (866) 982-5122 When I talked to the customer rep I kept a level head and they were helpful enough. I got my order canceled. I also found out you can cancel at resvpro.com



 



I also suggest making sure you have the right company, or checking if you are receiving products from multiple companies. Its a frustrating waste of time to call one company, spend all that time trying to figure out your problem only to find out you have the wrong people. Its also frustrating canceling for one product, then receiving more of another product because you didnt realize you signed up for multiple companys products.



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#2 UPDATE Employee

NEED TO READ TERMS AND CONDITIONS OF THE OFFER BEFORE YOU BUY.

AUTHOR: Customer Support - (U.S.A.)

This is what can happen if you do not read the terms and conditions.

If you are confused about the terms and conditions of the offer, here it is...

ResV Pro customers can go to resvpro.com and scroll to the bottom for the links.

AUTO-SHIPMENT: ResV Pro offers consumers the opportunity to try a free trial sample of their product (just pay a small shipping and handling fee) before the consumer commits to enrolling in the monthly auto-shipment program. As clearly stated in the Terms of the Trial Offer, which terms every consumer must agree to before ordering the product, the consumer agrees to a 10 day product trial period, beginning on the day the trial is ordered, to try the product.

NOT SATISFIED: In the event a consumer is dissatisfied with the trial product or if for any reason does not wish to be auto-enrolled in the monthly shipment program, the consumer can easily and quickly cancel the program, with no further obligations, by going to the web page clearly posted on the actual product label, where the consumer can cancel the auto-shipment program online or cancel by calling the customer support number provided on the web page.

DID NOT READ: In the event a consumer failed to read the terms of the program or if the consumer forgot to cancel in a timely manner or for any other reason, the consumer can simply return the product, in accordance with the posted return policy, for a full refund--no questions asked!
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#3 UPDATE Employee

NEED TO READ TERMS AND CONDITIONS OF THE OFFER BEFORE YOU BUY.

AUTHOR: Customer Support - (U.S.A.)

This is what can happen if you do not read the terms and conditions.

If you are confused about the terms and conditions of the offer, here it is...

ResV Pro customers can go to resvpro.com and scroll to the bottom for the links.

AUTO-SHIPMENT: ResV Pro offers consumers the opportunity to try a free trial sample of their product (just pay a small shipping and handling fee) before the consumer commits to enrolling in the monthly auto-shipment program. As clearly stated in the Terms of the Trial Offer, which terms every consumer must agree to before ordering the product, the consumer agrees to a 10 day product trial period, beginning on the day the trial is ordered, to try the product.

NOT SATISFIED: In the event a consumer is dissatisfied with the trial product or if for any reason does not wish to be auto-enrolled in the monthly shipment program, the consumer can easily and quickly cancel the program, with no further obligations, by going to the web page clearly posted on the actual product label, where the consumer can cancel the auto-shipment program online or cancel by calling the customer support number provided on the web page.

DID NOT READ: In the event a consumer failed to read the terms of the program or if the consumer forgot to cancel in a timely manner or for any other reason, the consumer can simply return the product, in accordance with the posted return policy, for a full refund--no questions asked!
Respond to this report!
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#4 UPDATE Employee

NEED TO READ TERMS AND CONDITIONS OF THE OFFER BEFORE YOU BUY.

AUTHOR: Customer Support - (U.S.A.)

This is what can happen if you do not read the terms and conditions.

If you are confused about the terms and conditions of the offer, here it is...

ResV Pro customers can go to resvpro.com and scroll to the bottom for the links.

AUTO-SHIPMENT: ResV Pro offers consumers the opportunity to try a free trial sample of their product (just pay a small shipping and handling fee) before the consumer commits to enrolling in the monthly auto-shipment program. As clearly stated in the Terms of the Trial Offer, which terms every consumer must agree to before ordering the product, the consumer agrees to a 10 day product trial period, beginning on the day the trial is ordered, to try the product.

NOT SATISFIED: In the event a consumer is dissatisfied with the trial product or if for any reason does not wish to be auto-enrolled in the monthly shipment program, the consumer can easily and quickly cancel the program, with no further obligations, by going to the web page clearly posted on the actual product label, where the consumer can cancel the auto-shipment program online or cancel by calling the customer support number provided on the web page.

DID NOT READ: In the event a consumer failed to read the terms of the program or if the consumer forgot to cancel in a timely manner or for any other reason, the consumer can simply return the product, in accordance with the posted return policy, for a full refund--no questions asked!
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