- Report: #381107
Report - Rebuttal - Arbitrate
Complaint Review: Performance Health USA, LLC
Performance Health USA, LLCP.O.Box 971090 Orem, Utah U.S.A.
Performance Health, Performance Health USA, LLC Charged me without permission, lied to me, made bogas promises, hung up on me Orem Utah
*UPDATE Employee: Response from Customer Support
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Two days later, I receive a month supply of these pills and a charge of $79.96 was put on my credit card. I emailed them that I did not order these pills. The reply was that they would only charge me $19.95 instead. I phoned and emailed them several times due to the fact that the $79.96 had never been mailed to me as one rep stated would be done. Plus I was told then that it would be credited to my credit card, this wasn't done, either. I was told I had a 30 money back guarantee, which I had no knowledge about, as I received no paperwork from them.
I closed the account on Oct.8, 2008 and yet, there was a charge on my card for $19.95 and 3 days later I received another bottle, which I did not order.
I phoned them and asked to speak with Amy as she was the one who told me I would get a refund and was told no one worked there by that name, yet I had talked to her a couple of times and received an email from her. I spoke with Jennifer, another rep, and was told I can not get a refund for the second bottle I have received and I am only allowed $39.76 to be refunded to my credit card for the first charge of $79.76 and it will take up to 45 days to have it applied to my card.
The lies they told me were just awful, letting you think a refund was on the way. Jennifer hung up on me the last time I spoke with her. My advise is to get a new credit card from the company they are charging, so no new charges can be made to the card by Performance.
This report was posted on Ripoff Report on 10/14/2008 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Performance-Health-USA-LLC/Orem-Utah-84097/Performance-Health-Performance-Health-USA-LLC-Charged-me-without-permission-lied-to-me-381107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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