Casey
  • Report: #370589

Complaint Review: Performance Health USA, LLC

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  • Submitted: Sun, September 07, 2008
  • Updated: Fri, October 24, 2008

  • Reported By:anytown Colorado
Performance Health USA, LLC
P.O. Box 971090 Orem, Utah U.S.A.

Performance Health USA, LLC just received bottle of PureAcaiBerry that I did not order. just wanted trial. Orem, Utah

*UPDATE Employee: Support

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I experienced a medical problem after trying their product. was a bad, painful rash in private area. just recently has rash finally left after trying several ointments and remedies to cure the rash. lasted for four painful weeks. was surprised to receive recent shipment. went on their web-site for information on returing product. will insure for amount they charge my account and ask for confirmation, signed receipt so I will know they received it, when and who signed for it. if you go on their website and scroll to bottom of page and click on terms and conditions an agreement form appears . read the risk free trial offer . keep reading and you will read what I think should have been disclosed when you ordered the trial. (if it was disclosed it must have been someplace where a person normally wouldn't see or read it) can't be in noticeable spot or there would't be so many of us taken in by their supposed free offer. I hope I have a favorable response to mailing my PureAcaiBerry back to company. the address to return product is in Florida. an address in Arizona also appeared that had same phone # for customer support as all other sites tell you to call. I hope I am successful in returning my shipment and this info is of help for others trying to return their PureAcaiBerriy shipments.

Njc
anytown, Colorado
U.S.A.

This report was posted on Ripoff Report on 09/07/2008 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Performance-Health-USA-LLC/Orem-Utah-84097/Performance-Health-USA-LLC-just-received-bottle-of-PureAcaiBerry-that-I-did-not-order-j-370589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Support

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Ripoff Report that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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