• Report: #402541

Complaint Review: Performance Health Usa

  • Submitted: Wed, December 17, 2008
  • Updated: Mon, December 29, 2008

  • Reported By:selden New York
Performance Health Usa
3549 North University Ave Suite 375 Provo, Utah U.S.A.

Performance Health Usa Tried to rip me off Provo Utah

*UPDATE Employee: we make it simple to cancel, it is your choice.

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o k this is the deal for all of you who have been ripped off by performance health products.The real name of the company is Support Services of Utah their address is 3549 North University Avenue Suite 375 Provo Utah 84604. Their phone number is 818-289-8740. Now they will tell you that they will only refund you the last bottle of product that you ordered within the last 30 days. They will ask you to send it back and when they receive it they will give you credit to the account it was charged to. When you mail it make sure you send it certified mail which means you will be notified by the Post Office when it is received and in their hands.

Now in my case I cancelled this right after I received my trial offer, but they will tell you that they have no record of it. they have charged my credit card $79.76 in October $78.33 in November and $78.33 in December. I have just called my credit card company and they are very aware of this scam. I am disputing these charges that I did not authorize. I have packed all three unopened bottles in a large envelope and sent them back to Support Services of Utah.

My credit card company has sent me a dispute form to fill out and send back with a copy of the certified mail receipt that I sent to Support Services of Utah. My credit card company has assured me they will get me this money back. As long as you do everything I said you will get all of your money back. I hope this helps.

Gary
selden, New York
U.S.A.

This report was posted on Ripoff Report on 12/17/2008 07:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Performance-Health-Usa/Provo-Utah-84604/Performance-Health-Usa-Tried-to-rip-me-off-Provo-Utah-402541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

we make it simple to cancel, it is your choice.

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums and boards that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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