• Report: #325524

Complaint Review: Performance Products, ultra Relief Pain Cream

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  • Submitted: Sat, April 12, 2008
  • Updated: Tue, February 17, 2009

  • Reported By:crosby Texas
Performance Products, ultra Relief Pain Cream
p.o.box54008 Orem, Utah U.S.A.

Performance Products, ultra Relief Pain Cream fraud,they took money i didn't know about Orem Utah

*Consumer Suggestion: Business Models

*UPDATE Employee: explanation of our company

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this company had an ad,try our product just pay shipping and handeling which was $2.95,so i did,there was nothing on the website that said if you try our sample you would be obligated for automatic shipments of this product.I did not like the product.when i checked my checking account i had a charge of $66.90 that i did not know anything about.

I went to my bank to see what this charge was.they said it was thorton enterprises,the bank called them,they said they took $66.90 out of my account and were sending a shipment to me automatically.I told them I did not approve this.They did not want to talk to me,they hung up on me.I did recieve the product in the mail,I'm sending it back.But,they caused me to go in the overdraft in my checking account.I got charged the $66.90 plus another $60.00 in bank charges thanks to them and the company won't fix it.and also I have bought things from dollar tree that worked better than this stuff.$66.90 is way to much money for a little 2oz jar of cream.

crosby, Texas

This report was posted on Ripoff Report on 04/12/2008 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Performance-Products-ultra-Relief-Pain-Cream/Orem-Utah-971090/Performance-Products-ultra-Relief-Pain-Cream-fraudthey-took-money-i-didnt-know-about-Or-325524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Business Models

AUTHOR: Scout - (U.S.A.)

Seems to me if someone offers a product that works, and people will actually use, that a company wouldn't have to resort to all that negative option bullsh*t to get their money. It's nice hearing about how all the information is there on the web site for people to read, but it's really just another scam. Lovely hearing about how great the company is from one of their employees, but in reality, all those negative option schemes are used just to get money out of people that wouldn't ordinarily want to part with it.

If this product is so freaking good, sell it honestly and up front. If the product sucks, sell it though unethical monthly subscriptions. I suspect the latter...
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#2 UPDATE Employee

explanation of our company

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums and boards like ,Ripoff Reports, that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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