- Report: #1048206
Report - Rebuttal - Arbitrate
Complaint Review: PerformanceChipsDirect
PerformanceChipsDirect2300 Kennedy St NE, Suite 230 Minneapolis, Minnesota USA
PerformanceChipsDirect sold wrong part and than charged a twenty five percent restocking fee. Minneapolis Minnesota
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In short, after describing the year, make and model (turbo engine), I ordered a stage one chip. After ordering a stage one chip, the company called me and said that the stage two chip was necessary in order to gain full benefit, so I purchesed the stage two chip. I took both chips to a certified performance race care mechinec, not the dealer. The mechinec installed one of the chips, and informed me that the other chip could not be installed on my year, make, and model car with a turbo engine. I sent back the chip that could not be installed, and the company reibmursed me $45.00 instead of the $69.95 cents that was spent. When I called KASA stores/performance chips direct, a desk jocky tried to convence me that he knew more about installing the chip than a performance race car mechinec knew with written instructions in hand. Beware of KASA stores/performance chips direct, they will sell you a wrong part so that they can charge a restocking fee when the part is returned and they keep the part. If they do this four times, than they end up with the full value of the part, and they still have the part that they sold four times.
This report was posted on Ripoff Report on 05/03/2013 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/PerformanceChipsDirect/Minneapolis-Minnesota-55413/PerformanceChipsDirect-sold-wrong-part-and-than-charged-a-twenty-five-percent-restocking-1048206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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