Supreme
  • Report: #298764

Complaint Review: Personal Voice

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  • Submitted: Thu, January 10, 2008
  • Updated: Thu, January 10, 2008

  • Reported By:New Castle Indiana
Personal Voice
16807 US Highway 19 N Clearwater, Florida U.S.A.

Personal Voice Billing VoiceMail Services I Didn't Sign up for, Refuse to Refund Back Billings Clearwater Florida

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I noticed on my last month's phone bill a bill for voice mail that I did not sign up for. I don't use voice mail. I called my phone company and they told me it wasn't them; it was a place called Billing Resources, and their number to cancel is 800-736-7500. When I called that number, I was told it was being billed by a place called Personal Voice, and I would be transferred to that number, 800-997-9656.

My phone company representative told me to request reimbursement for ALL past billings; so I did. The company representative told me that they didn't do that; that I had signed up for it online. I told them I knew I hadn't signed up for it online because I would never have provided them with my social security number, and requested to talk to the supervisor. The person I spoke with said the supervisor wasn't available, and she was a senior account representative. She said, "do I end this call or do you want your cancellation confirmation number?" She said she would send out a dispute form. I wrote down the cancellation confirmation number, and I told her she was the rudest customer service person I had dealt with recently. She told me the feeling was mutual.

I hope someone shuts this place down!

Karen
New Castle, Indiana
U.S.A.

This report was posted on Ripoff Report on 01/10/2008 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Personal-Voice/Clearwater-Florida-33764/Personal-Voice-Billing-VoiceMail-Services-I-Didnt-Sign-up-for-Refuse-to-Refund-Back-Bill-298764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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