• Report: #297045

Complaint Review: Personal Voice

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  • Submitted: Fri, January 04, 2008
  • Updated: Mon, January 07, 2008

  • Reported By:Timonium Maryland
Personal Voice
16807 US Highway 19 N Clearwater, Florida U.S.A.

Personal Voice online scam for voicemail box billed via third party on your phone bill via ESBI Clearwater Florida

*Author of original report: If you are also a victim of Personal Voice or Platinum Benefits Group...

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They hid their services in a credit card application form. Apparently when you sign up for this card. The phone company is asked to charge you for a voice mail box with Personal Voice. The charge is listed under ESBI (Enhanced Services Billing Inc.). There is no verification that the person filling out the online form want's the voice mail box or is infact the actual person themselves filling out the online form. The website they gave me for the credit card is http://www.mytryceracard.com/ but there is nothing on this site about a credit card. I called and was told that the only way to prevent this in the future is to call the phone company and block the billing.

For Verizon customer try emailing verizon.csc@verizon.com include both the billing telephone number on the top of the bill and the account number. Ask for the entire account to be blocked (no 3rd party billing).

Also Fill out a complaint with the FTC (Federal Trade Commision) at https://rn.ftc.gov/pls/dod/wsolcq$solcq.actionview

Lisa
Timonium, Maryland
U.S.A.

This report was posted on Ripoff Report on 01/04/2008 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Personal-Voice/Clearwater-Florida-33764/Personal-Voice-online-scam-for-voicemail-box-billed-via-third-party-on-your-phone-bill-via-297045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

If you are also a victim of Personal Voice or Platinum Benefits Group...

AUTHOR: Lisa - (U.S.A.)

My final call to Personal Voice they said that the credit card company was Platinum Benefit Group who's address just so happens to be the same as Personal Voice. If you are a victim of an internet site scam you may consider going to IC3.com to also file a complaint. If you do, my advice... no ranting here. Be precise, detailed and professional.
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