- Report: #269446
Report - Rebuttal - Arbitrate
Complaint Review: Personal Voice
Personal Voice3665 East Bay Drive, Box 215 Largo, Florida U.S.A.
Personal Voice ripoff Fraudulently changed by long distance service on my AT&T account refused to refund charges Largo Florida
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It was obvious from speaking first with "Sedarian" (sp? - a man) & then Nicole Byanc in the Credit Refund Dept/Customer Service Center they didn't care about my refund & weren't willing to do anything really to help. They wanted me to re-send the June letter I never received & they'd "think about it". When I asked them to confirm where they would re-send the letter they couldn't tell me even though I had just given my name and address to them. The only letter I received from them in May was addressed to 'RESIDENT RESIDENT' at my address. When Nicole tried to state my address it was totally wrong (probably why I never received the June letter). When I asked Nicole who regulated their company in Florida she responded "we do".
This company, in my view, is blatantly fraudlent in their activities and has no intention of refunding money unless someone really squawks. We'll see - I don't have my money back yet.
The AT&T Rep I spoke with indicated they have problems with this company all the time but their hands are tied due to PUC policies. I have placed a password on my AT&T account now.
August 22, 2007
This report was posted on Ripoff Report on 08/22/2007 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Personal-Voice/Largo-Florida-33771/Personal-Voice-ripoff-Fraudulently-changed-by-long-distance-service-on-my-ATT-account-ref-269446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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