- Report: #1043735
Report - Rebuttal - Arbitrate
Complaint Review: Personalization Mall
Personalization Mall51 Shore Drive, Burr Ridge, Illinois United States of America
Personalization Mall Bait and Switch and Horrendous Customer Service Burr Ridge, Illinois
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BAIT AND SWITCH: What I received looked NOTHING like the preview picture shown prior to placing my order.
I ordered black marble bookends. They arrived with big white teardrop shaped blobs on the fronts of both, completely defacing them. One blob was right in the middle of the "C" initial, so it doesn't even look like a "C."
The Customer Service rep said the "imperfections are natural to all marble." They are NOT typical veins or striations but like a corrosive liquid was splashed on them, only on the fronts. "Natural imperfections" would likely appear on fronts, backs, sides, and/or bottoms, but these ONLY appear on the fronts of both bookends, like a caustic liquid was splashed onto them..
They refused to replace them or issue a refund. So I have no bookends and am out the additional $15 required to ship them back to the company. They offered to return them to me, but they are HIDEOUS.
Don't be fooled by the example pic of your finished product. What you receive might look nothing like the pic.
Also, disregard the comments on their site as they obviously do not print negative feedback. (They didn't print mine.) Go to Epinions and read the negative reviews before purchasing from this disreputable company with the worst customer service you will ever encounter.
This report was posted on Ripoff Report on 04/16/2013 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Personalization-Mall/Burr-Ridge-Illinois-60527/Personalization-Mall-Bait-and-Switch-and-Horrendous-Customer-Service-Burr-Ridge-Illinois-1043735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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