- Report: #1006779
Report - Rebuttal - Arbitrate
Complaint Review: Peruzzi Toyota
Peruzzi Toyota2601 N Bethlehem Pike Hatfield, PA 19440 Hatfield, Pennsylvania United States of America
Peruzzi Toyota Misrepresentation of condition of car. Defrauded Hatfield, Pennsylvania
Greg showed me the celica opened the hatchback telling me look how good and then leaning against it, his hand at the top right hand corner of the hatchback as it stood open,
He indicated no problem.
I decided to buy the car after went to a mechanic to check out engine and how drove. Greg was there at the time and speaking with salesman and me. At no time did he mention any problem with the car, including hatchback,.
Believing it to be in the condition as presented I Bought it.
I found out about a week later when I went to use the hatchback that it was extraordinarily heavy and did not open on its own or stay open,
I called Greg who said they would take care of it, it was struts then waited for over 2 weeks before calling again at which time he toldme old car, hard to find.
Finally they did fix them, I bought car 12/6/12, struts fixed 1.11.13 At that time I insisted on having GM there to make sure hatchback worked.
(I had emailed about this in December but he did not reply.)
It worked but was so heavy, because of a neck problem, I was unable to safely use it.
Bill told me they could take off the spoiler but that could cause water damage/rust. Then he backed off that and offered lifetime warranty for life of car, for spoiler. I told him that was not the car I bought (he told me another model of toyota was without spoiler) and that I had no way to know if that was the problem or if removed would change way car drives if it was in fact that heavy. I told him I wanted him to undo the transaction. First he told me that he could not because my trade in involved paperwork and taxes. Then later said they had done work. Later that day I received email it had been previously sold.
He now alleges it was sold that day (although I have been informed that it was sold 2 days later nevertheless had he acknowledged and acted on my initial letter of complaint the car would still have been available to undo transaction since 3 weeks had passed since first letter)Monday
He told me he would refund my monoey but suddenly it was a point of immediacy and had to be done by the end of this past Tuesday Then moved to 4p.m. Wednesday when I did not respond in time on Tuesday.
Thankfully another dealer told me not to trust his word he would not offer back all I paid, inclusive of tradein, and he was right.
Bill Finocchairo, gm/president, offered to give back 500$ less then what I paid stating it was tax cost. That was his fault about the taxes, had he responded in timely fashion would not have been an issue. (In the numerous emails referenceing refund at no time did he mention he would not be refunding all paid.)
He repeatedly said You wont take check for $-. I said I would but with note 'not in toto'. He refused we got in argument and then he said he was reneging on offer of refund.
He has never denied there was deception and misrepresentation.
I would never recommend this dealer based on my experience with them.
(I have not edited for spelling, grammar or typos)
(BTW the gm emailed me he was getting email about my negative reviews. He told me at that time if I continued to post negative reviews it would be "hard to help me" . After he reneged on refund I told him I would be writing a lot more negative reviews so others know of their business practice(s). He seems not to care about the reputation. I have contacted the person I was told was owner, Fred Peruzzi, 3 times,leaving phone messages as well as messageon facebook to no avail - he does not seem to care either.)
This report was posted on Ripoff Report on 01/31/2013 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Peruzzi-Toyota/Hatfield-Pennsylvania-/Peruzzi-Toyota-Misrepresentation-of-condition-of-car-Defrauded-Hatfield-Pennsylvania-1006779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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