- Report: #1064652
Report - Rebuttal - Arbitrate
Complaint Review: Pet Butler
Pet Butler10306 E. Juanita Ave. Mesa, Arizona USA
Pet Butler chnarged for a service did not perform Mesa Arizona
*Author of original report: Pet Butler Made things Right
*REBUTTAL Owner of company: Pet Butler Response
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I have been a customer of Pet Butler for 3 + years. I recently became ill and was unable to live in my home. I recently returned home to a disaster. Pet Butler is a dog poop clean up service. I had been very happy with the service and the technician and felt we had a good relationship until now. I was appauled at the amount of dog droppings in my yard. It looked like it has been months since the service has been performed. I have automatic withdrawl for the payment each month and trusted that the service was being performed while ill as I had never heard from the technician. She was always very conscientous and would call me if there were ever any problems. One time she even called to inform me the gate was open and the dogs were out.
Recently however I guess her business grew and she no longer is the technician that services my home. I called the number I had, which was the headquarters to report my issue as I did not have my original technicians number anymore as my phone had been stolen and all numbers lost. I explained to customer service my issue. The customer service person informed me the technician had been to the house on the 24th. I said impossible, no way with all that poop. I was informed the dogs were in the backyard and the technician was afraid to enter as the dogs are mean. They are not mean, just Pits Bulls so are labelled mean. I was informed the technician "knocked" on the front door but no one answered. Seriously who is home in the middle of the day if you work???? I explained to customer serice that my usual technician would have called me on the cell phone and informed me of the issue and rescheduled the service. I was told let me talk to my operations manager. I received a call back informing me it is my fault because the dogs were out and we will cancel your service as you are not happy with the service. We will refund you one month of service and if you like we can do a one time clean up for you. I have been paying $46 a month. they offered me to pay them $51 for the one time clean up. excuse me how is that making things right. OMG.....
I will never recommend PET BUTLER to anyone ever again.
This report was posted on Ripoff Report on 07/05/2013 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pet-Butler/Mesa-Arizona/Pet-Butler-chnarged-for-a-service-did-not-perform-Mesa-Arizona-1064652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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