ED Magedson – Founder
Pet Shed Poor Customer Support Internet
On July 9th, 2013, I ordered pet supplies from the online company (Pet Shed). Two weeks after I placed the order, I still had not received the products. When I first contacted the company (by email and phone), I was informed that they were “doing maintenance” on their system and they could not help me at this time. In addition, their website was down for maintenance. I was also told that shipment usually takes 10 to 14 business days. What I had not realized at the time I was placing the order is that they are located in China!! There was no indication on their website as to where they are located. I only figured this out because my bank charged me an international transaction fee.
A couple of days later, I checked their website again and noticed that “they were up and running” again. I send them another email asking about my order. They told me once again that it had been sent. When I asked for the carrier information and tracking number, I was informed that they did not have that information because they sent the package by “mail.” Instead they told me that they would re-send the order. In the same email, they mentioned that I should contact my local post office to find out where the package was. Furthermore, I was informed that once I receive the “original” order, I was to return it to them in order to avoid being charged again.
I have never had to deal with a company that does not track their shipments. Nor have I ever experienced customer service that is so ridiculously inept. I just want to make sure that other people do not fall for this company and get ripped off.
This report was posted on Ripoff Report on 07/30/2013 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pet-Shed/internet/Pet-Shed-Poor-Customer-Support-Internet-1071503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.