- Report: #564018
Report - Rebuttal - Arbitrate
Complaint Review: PetSmart, store #421
PetSmart, store #421162 S Gary Ave Bloomingdale, Illinois United States of America
PetSmart, store #421, The Groomers at the store, the Manager and their head office/corporate in AZ. PetSmart killed our dog while we took him in for grooming just recently and NO one is talking as to what happened to our family pet of 11 years (Gizmo). We believe it was animal neglect. Bloomingdale, Illinois
*UPDATE Employee: For Gizmo
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On Christmas Eve (12-24-2009) We dropped off our family dog of 11 years (Gizmo) at the groomers and one and a half hour later we received a called from the PetSmart groomers saying "come pick your dog up, he is just laying on the ground and he's not moving". When we got there 7 to 8 minutes later, our dog had no pulse, and was not breathing. There was no Vet called even though they have a Vet Clinic called "Banfield Veterinary Service" attached to the PetSmart. We are devastated today and we want answers but NO ONE from their head office or the local store in Bloomingdale, IL is talking. What do I do? The groomers (4-5 ladies) did not do anything while our Gizmo was laying there helpless.
Their Add/Promotion on TV says "Professional pet stylists who are safety-certified and trained in ALL areas of care" so that would mean CPR correct? They did NOTHING to help us save him, not even CPR. [continued below]....
Today, the S*** family wants answers! What did they do while grooming him? Why isn't anyone at the local store or the corporate office talking even after receiving my mail? Even the girl who groomed Gizmo, would not talk properly. Yes, we want answers and we are heartbroken today. Our holiday season will never be the same again. We had Gizmo since he was 6 weeks old and on March 10, 2010, he would have been 11 years old. We miss him so much and remember him every single day. Please DO NOT TAKE YOUR PET TO PETSMART FOR GROOMING or for that matter ANYTHING!! The people there just do not care about your pet. We feel that the muzzle might have been on too tight or for too long, or the hair dryer was too hot for our little Gizmo to handle. Or, both!! He was the king of hearts and the king of our house.
We do not want any other family to go through what we went through on Christmas eve, please do not take your pet there.
This report was posted on Ripoff Report on 02/03/2010 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/PetSmart-store-421/Bloomingdale-Illinois-60108/PetSmart-store-421-The-Groomers-at-the-store-the-Manager-and-their-head-officecorpora-564018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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