• Report: #733774

Complaint Review: PetSmart

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  • Submitted: Thu, May 26, 2011
  • Updated: Wed, August 17, 2011

  • Reported By: Janel — Massachusetts United States of America
PetSmart
5 Mystic View Road Everett, Massachusetts United States of America

PetSmart Selling Sick Pets Everett, Massachusetts

*UPDATE Employee: You, my friend, have no idea..

*Consumer Comment: The Scam

*UPDATE Employee: Employee Insight

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I was ready to get my first hamster, so I went out and bought everything to provide my pet with a good home. I then went to PetSmart in Everett, MA to purchase my new pet. We brought her home and named her Ella. The next few days was hard she had severe diarreah so we took her to the Wakefield animal hospital thinking it was wet tail.

When we got into the vets examination room the vet weighed her then checked her mouth. The vet looked at me and said you should take this hamster back for a refund. We were shocked. The vet then explained that she had curled back over grown top teeth, a missing bottom tooth, and an infected jaw that had puss oozing out when the doctor used a wooden stick to squeeze it. It was disguisting.

After our vet visit I was upset that I had to give her back to PetSmart because I felt bad for her because of her illness. If I didnt decide to give her back she would need lifelong teeth trimming which is very costly. I felt bad for my Ella because of the suffering she had to go through such as difficult eating and an infected swollen jaw. PetSmart states their animals are vet certified but yet I was sold a sick hamster. They obviously do not provide the right proper treatment for these animals. It reminds me of animal cruelty.

Its disguisting what that poor animal went through and not having vet care within PetSmarts care. They should check their animals before selling them. Its very upsetting that I was sold a sick hamster even though they have their own animal hospital/vet in the store. This poor animal shouldnt have been that sick. Who knows how long she has suffered from her infected jaw and over grown teeth and how painfull it must have been. I would like to spread the word that PetSmart needs to do something about selling sick animals and should examin all pets before selling them and provide vetrinary care to all animals.

This report was posted on Ripoff Report on 05/26/2011 08:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/PetSmart/Everett-Massachusetts-02149/PetSmart-Selling-Sick-Pets-Everett-Massachusetts-733774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

You, my friend, have no idea..

AUTHOR: furrbabies4ever - (United States of America)

I am an employee with over 10 years experience in the Petcare Dept. We see this type of devastation nearly every week when new small animals are delivered to our store. I am not sure where your local Petsmart gets their animals from (to my knowledge all come from a distributor called Rainbow)...I know ours do. I also know that there is no way in h**l these animals are "vet checked" before they are shipped out to stores. Any respectable veterinarian would catch these problems, and take the proper medical steps to fix the situation. We constantly have guinea pigs being delivered with ringworm, or pigs that are way to small to be taken from their mother...which in turn have to be taken to the vet, and then isolated and treated by us...by either administering the prescribed meds and or critical care for the severely small and underweight. Petsmart issues you a refund on your pet and it is then taken to a vet (NOT Banfield~as they are NOT certified to take care of anything but dogs and cats)

Our bird shipments also come from Rainbow. We have had a rash of birds, namely parakeets coming in with severe neurological disorders, splayed legs, disfigured beaks etc.  Again, there is no way any respectable vet would pass such issues as healthy or acceptable!

Basically, what it all boils down to is this...if you want a healthy, happy pet..whether it be a small furry animal or anything else, buy it from either a reputable breeder or a small, independently owned pet shop. They buy from local breeders who (in most cases) don't over-breed their animals and take much better care of them than any big pet distributor.
*If you have a strong enough stomach..look up some of the undercover videos posted of the "care" given to the animals @ Rainbow.
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#2 Consumer Comment

The Scam

AUTHOR: mr rik - (USA)

Petsmart sells sick animals in order to bring business to their in-house hospital, Banfield.

This is where they were counting on you taking the hamster.

Bunch of SCUMBAGS!
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#3 UPDATE Employee

Employee Insight

AUTHOR: anonymous - (United States of America)

I'm very sorry this happened to you.

Pets get checked for health before they come to the store, and when they arrive. Pets should be checked daily for health issues in the store as well. Hamsters are prey animals and often hide signs of being injured. We have no reasons to pick up each hamster every day and if the animal was still eating, drinking, not losing weight, etc, then there usually isn't a reason to inspect it further. Even when we pick them up, we don't do random mouth checks, we only look for illness or injury when there are signs.

 Hamsters are rodents, which means their teeth continually grow all their lives. Normal hamsters are able to chew and wear them down enough to not need their teeth trimmed, but this is not always the case. I've owned several hamsters and maybe 1/3 to 1/4 of them have needed to have regular teeth trimmings. This is something you can easily do at home once a vet has shown you how. With the sugary hamster food on the market, a lot more hamsters are having dental issues, even losing teeth.

I am not justifying the case at all, but just want to help you understand how this could happen. You could have returned the animal and told the manager you wanted to purchase it when it was healthy again. This has happened a lot, even when someone returns an animal within their 14 days and it gets sick at home, they return it, PetSmart takes it to the vet, gets it better, then resells it to the original owner.
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